Content Strategy

How can a place be remote and virtually unpopulated, yet constantly full of thousands of people and teeming with activity? It certainly seems impossible, but that is exactly the situation at Grand Canyon West (GCW), home of the Hualapai indigenous Indian Tribe and the famous Skywalk.

In honor of Veterans Day, several VA mobile apps are featured this week in the Apple App Store. In the “For Those Who Serve” collection of resources, Veterans can find the latest military news, essential health and wellness information, and other valuable tools for everyday life. The highlighted VA apps are designed to help Veterans manage their

In August 2016, OMB released M-16-21, which seeks to ensure that new custom-developed federal source code be made broadly available for reuse across the federal government.

As the Federal government agencies begin the digital transformation journey, becoming a data-driven organization is even more vital. What does it mean to become a data-driven organization? According to one definition, “[a] data-driven company is an organization where every person who can use data to make better decisions, has access to the data they need

I recently asked some friends—a group of intelligent, successful individuals—what they knew about World War I. The responses I received included, “Ummm…..it was in the 1910s?” or “Started in Europe when the archduke was killed?” Beyond this, it’s mostly blank stares and shoulder shrugs. People who consider themselves history geeks might mention President Woodrow Wilson’s

Summary: Today we’re launching Code.gov so that our Nation can continue to unlock the tremendous potential of the Federal Government’s software. Over the past few years, we’ve taken unprecedented action to help Americans engage with their Government in new and meaningful ways. Using Vote.gov, citizens can now quickly navigate their state’s voter registration process through

We all do it. Whether on Twitter, Facebook, or the comment section on a news article, it’s easy to get our writing on the internet. Many of us have personal websites or contribute to blogs. We work at organizations with content management systems that allow us to publish pages with a single button click. The

Daily imagery data taken by the Earth Polychromatic Imaging Camera is now accessible via a RESTful API available from the NASA API Portal. The Earth Polychromatic Imaging Camera (EPIC) is an instrument aboard NOAA’s DSCOVR satellite, which orbits at Earth’s Lagrange point, the sweet spot in space where the gravitational tug of the Earth and

Summary: The release of an updated National Nanotechnology Initiative Strategic Plan caps a month of activities highlighting nanotechnology. The Federal government continues to play a key role in the success of the U.S. nanotechnology enterprise through the National Nanotechnology Initiative (NNI)—as was

Lately, I’ve looked at how a government agency measures a customer’s experience. It’s such a complex topic that I would need more than one blog to discuss the nuances behind it. In my last blog, I examined and brokedown three types of customer service metrics: customer satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort

Take a look at how we plan to preserve and pass on the digital history of the Obama administration. President Obama is the first “social media president”: the first to have @POTUS on Twitter, the first to go live on Facebook from the Oval Office, the first to answer questions from citizens on YouTube.

A recent study of big data initiatives in 65 cities has interesting guidance for Federal big data initiatives. The researchers studied how data is collected and then used for decision making in what they called “the framework for Big Data initiatives.” There are two major cycles in the framework: “The data cycle governs the tools

Professional photographer and early “iPhonography” pioneer, Chase Jarvis coined the phrase, “The best camera is the one that’s with you.” The recent jumps in mobile phone photo technology presents interesting opportunities for government agencies to consider as mobile phone cameras are starting to rival and surpass professional gear. When Google and Apple both announced their

This past summer, 18F held an agile workshop for the National Technical Information Service (NTIS), part of the U.S. Department of Commerce. An agency with roots going back to World War II, NTIS is facing a future that requires a strategic realignment towards open data and services. This strategic alignment will also require that NTIS

GobiernoUSA, just like USA.gov, is part of a unique effort with a large mission—to guide people to the government information and services they seek. We cover a lot of topics in Spanish via our website, social media platforms, email sends, and contact center. One of the communication channels we focus a lot of attention on

Summary: Building on efforts to boost Federal cybersecurity & as part of National Cybersecurity Awareness Month, today we’re releasing a proposed guidance to modernize Federal IT. America’s spirit of ingenuity and entrepreneurship created the world’s most innovative economy and keeps us dominant in today’s digital age. Indeed, in 1985 about 2,000 people used the Internet;

Summary: Significant strides in improving public access to scholarly publications and digital data help usher in an era of open science. This week marks the 8th annual Open Access Week, when individuals and organizations around the world celebrate the value of opening up online access to the results of scholarly research. It is an opportune

Infographics are a useful tool for communicators to share complex data and information in a quick, easy-to-read format. Infographics can be beautifully designed works of art, pulling in a reader through storytelling and visual entertainment. And like art, infographics can be large, epic works, or small treasures.

In December, I plan to write two postings detailing a scenario analysis for the next ten years of the Federal government’s data technologies. Governments are on the cusp of amazing technological advances propelled by artificial intelligence, blockchain technologies, and the Internet of Things. Also, governments will face new challenges such as the recent global cyber

As you know, over the last few years DigitalGov has surfaced the innovative advancements many are making across the government space while providing a platform for learning best practices and coming together as a community. Over the course of the next few weeks, a small team from