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Guidance on building better digital services in government
Good written and verbal communications make the government more effective and trustworthy.
110 posts
How to design impactful and engaging Town Hall or large group meetings.
What USA.gov learned during its pilot with SpecialAnnouncement markup to make COVID-19 information easier to find in search results, now updated to reflect changes by major search engines.
The American people need access to the most up-to-date public health guidance and information on coronavirus testing facilities. To help Americans find coronavirus information online, incorporate Schema.org’s new standard tags into all web pages related to COVID-19.— via The White House
USAGov Outreach connects with agency partners in a variety of ways—if you’re from a federal agency looking for new ways to reach your audience, learn about partnering with USAGov!— via USA.gov
Learn simple planning steps to successfully translate content into multiple languages.
The Outreach and Marketing team from USAGov helps agencies amplify their key messages through a variety of channels.
As chatbots have become more popular, some online sites will let you create a chatbot with little or no programming.
Building empathy towards users is always a part of the UX process, but it’s not always common practice to build empathy towards our teammates. Here’s an idea to proactively address conflict and build empathy through understanding on your team.
Learning—and practicing—five imperatives of network leadership can help agencies improve their odds for successful digital transformation. Many organizations are undergoing digital transformation because the organizations see that it is necessary for long-term survival. However, digitally reinventing the organization is “one of the hardest journeys to make.” According to industry experts, two-thirds of organizations will fail
This June 2017 meeting featured the presentation, Plain Language Spectrum: Every Step Counts!
Twitter is more than just a platform for sharing news and updates: it can be a tool for directly communicating with your community and understanding what is important to them. One way you can connect with your Twitter audience is by hosting a Twitter Chat. They can be a good way to discuss key topics,
Digital.gov
An official website of the U.S. General Services Administration
