Information collection

The process of gathering and documenting data from various sources to fulfill a specific purpose

More News and Events on Information collection

23 posts

5 Crucial Steps for Conducting an Effective Customer Interview

When focusing on customer experience, we all know that we need to truly understand our customer if we expect to provide them with an enjoyable experience. In an effort to do so, organizations often jump right to a survey to identify their customers’ needs and wants.

Victoria McFadden

Anahita Reilly

May 26, 2015

Top 5 Ways to Increase Email Survey Responses

Surveys are a great way to gain valuable insight into your customers’ true interests and needs. With the abundant number of survey tools available, it’s almost too easy to quickly put together a survey and send it out to your target audience.

Zhanrui Kuang

May 20, 2015

Results: 2014 Federal User Experience Survey

The Federal User Experience (UX) Survey helpsus to learn how we can best improve the effectiveness, ease-of-use, and value of federal digital systems by connecting their teams to their customers.

Jonathan Rubin

Nov 21, 2014