Learn how to get the right team in place to help you create a trusted, seamless online experience for all your customers.
2022
Governance
Good digital governance leads to better internal team performance as well as better public digital experiences.
More News and Events on Governance
59 posts
Customer Experience
The Customer Experience (CX) Symposium Series: A Thought Incubator for Federal CX Practitioners
What is the past, present, and future of public sector customer experience practice? The CX Symposium series gathers practitioners to map our way.
New Improvements to Regulations.gov Boost Transparency and Engagement
New Improvements to Regulations.gov Boost Transparency and Engagement—Almost a year ago, GSA launched a new version of Regulations.gov. While the new version came with significant improvements, customers requested the return of a few popular features from the previous version. We are happy to announce progress on the highest priority requests—improved public access to posted comments, and docket subscriptions—and new features that are coming soon. — via General Services Administration
Policy
Go-Live Checklist for Federal Websites
Covering the breadth of federal web policy, the new downloadable checklist organizes policy requirements into nine categories and explains what your agency needs to do to meet each requirement.
Communities
8 Ways Community of Practice (CoP) Managers Can Improve Member Engagement on Listservs
Are you a Digital.gov Community of Practice (CoP) lead? Find yourself participating in a CoP discussion and wondering what else you can do? We’ve got some suggestions.
A Federal Guide to De-risk Government Technology Projects
A Federal Guide to De-risk Government Technology Projects—Written for cross-functional teams delivering IT services to their users, the Federal Field Guide to De-risk Government Technology offers guidance to federal agencies on how to structure software development teams, write contracts, and oversee agile software activities to reduce risks and improve outcomes for end-users. — via 18F
This Week’s IDEA
Who’s on Your Digital Dream Team?
This week, we’re exploring what it means to establish effective governance, and looking at ways to clarify and fill the roles of all the players on your team.
Customer Experience
A Guide For Agencies Building CX Capacity
GSA’s customer experience team has released a federal buying guide to aid agencies with buying CX Services.
How We Work
Strengthen Your Organization’s Vision Through Collaboration
Inclusive visioning helps accelerate successful outcomes. To help agencies innovate from within, bring people together to make big IT Modernization strategies come to fruition.
Learning Series
DAP Learning Series: Agency Analytics Governance
We’ll talk to members of various agencies to find out how analytics programs and tools are governed at that agency.
2019
Fostering Medical Innovation: A Plan for Digital Health Devices
It is incumbent upon FDA to ensure that we have the right policies in place to promote and encourage safe and effective innovation that can benefit consumers, and adopt regulatory approaches to enable the efficient development of these technologies. By taking an efficient, risk-based approach to our regulation, FDA can promote health through the creation
FOIA Best Practices Workshop Continues This Summer
The Office of Information Policy (OIP) is pleased to announce two new topics and dates for our Best Practices Workshop series as we continue this initiative this summer.
Automatic HTTPS Enforcement for New Executive Branch .gov Domains
HTTPS is a necessary baseline for security on the modern web. Non-secure HTTP connections lack integrity protection, and can be used to attack citizens, foreign nationals, and government staff. HTTPS provides increased confidentiality, authenticity, and integrity that mitigate these attacks.
DigitalGov University in Review: 2016 Training Trends
Thanks to your participation, DigitalGov University (DGU), the events platform for DigitalGov, hosted over 90 events with 6,648 attendees from over 100 agencies across federal, tribal, state, and local governments.
Celebrating Nanotechnology With a Day, a Dash, Some Nuggets, and a Plan
Summary: The release of an updated National Nanotechnology Initiative Strategic Plan caps a month of activities highlighting nanotechnology. The Federal government continues to play a key role in the success of the U.S. nanotechnology enterprise through the National Nanotechnology Initiative (NNI)—as was
Laying the Foundation for a More Secure, Modern Government
Summary: Building on efforts to boost Federal cybersecurity & as part of National Cybersecurity Awareness Month, today we’re releasing a proposed guidance to modernize Federal IT. America’s spirit of ingenuity and entrepreneurship created the world’s most innovative economy and keeps us dominant in today’s digital age. Indeed, in 1985 about 2,000 people used the Internet;
Further Enhancing the Federal Government’s Privacy Practices
Summary: The Office of Management and Budget is releasing updated guidance on the role and designation of Senior Agency Officials for Privacy. The digital economy has transformed how citizens interact with their Government. Government services related to immigration, student loans, health insurance, and veterans’ benefits are just a sample of the services now available online.
NASA: Open Gov Plan 2016 Outline
Here is the outline for our 2016 Open Government Plan. Let us know what you think.
Building on 30 Years of Experience to Prepare for the Future of Biotechnology
Summary: EPA, FDA, and USDA unveil two documents as part of the Administration’s continuing effort to modernize the Federal regulatory system for biotechnology products. Today, the Federal government has taken an important step to ensure public confidence in the regulatory system for biotechnology products and to improve the transparency, predictability, coordination, and, ultimately, efficiency of that
Updated FOIA Regulation Template and Guidance Now Available
On September 7th, the Office of Information Policy (OIP) released an updated version of its Guidance for Agency Freedom of Information Act (FOIA) Regulations, along with an updated FOIA Regulation Template. These resources were first issued in March 2016. OIP has updated them to take into account changes made to the FOIA by the FOIA Improvement
