User Experience

More News and Events on User Experience

450 posts

Why the American People Deserve a Digital Government

OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA).— via The White House

Sep 22, 2023

First, do no harm: mistakes to avoid in creating accessible user experiences

Accessible design and development practices help us build inclusive experiences. But we can lose sight of the people we serve if we don’t steadily work to better understand our users. To create accessible experiences, avoid these mistakes.— via 18F

Sep 05, 2023

Get to know Search.gov

Search.gov’s goal is to deliver a high-quality, government-wide search engine that allows agencies to customize search experiences for the public, regardless of website type or organization. Learn about standard offerings, as well as three major enhancements.— via USA.gov

Jul 25, 2023

Reflections on a year in government from 11 U.S. Digital Corps fellows

To celebrate their first year in government, 11 U.S. Digital Corps Fellows reflect on what they have learned.

Chizobam Nwagwu

Jay Shao

Jonathan Hart

Karley Thurston

Kira Tebbe

Liane Peng

Nikki Ramos

Nina Anusavice

Pierce Lowary

Sahithi N. Adari

Samira Sadat

Jul 18, 2023

3 ways to improve communication between contact center agents and customers

The USAGov Contact Center is committed to meeting customers’ needs empathetically, efficiently, and accurately. Here are three tips recommended to USAGov agents for interacting with customers.— via USA.gov

Jun 27, 2023

Planning and implementing a search engine for a redesigned federal government website

In this blog, we walk you through our planning and implementation process for Search.gov. We share lessons learned, as well as resources we found useful.— via Office of Natural Resources Revenue

May 26, 2023

Personas: learn how to discover your audience, understand them, and pivot to address their needs

Advice from five federal experts on creating user personas.

Frances Carden

May 19, 2023

A digital accessibility catalyst for your next policy refresh

Use GSA’s IT Accessibility Policy Framework to update digital accessibility language in your agency’s policies.

Andrew Nielson

May 15, 2023

Introducing the new USA.gov

We’re excited to share that the new USA.gov and USAGov en Español are live. However, we’re not finished. See what we’ll be working on in the future.— via USA.gov

Apr 18, 2023

Modernizing a federal government website with user-centered design

In this blog post, we break down our process for redesigning a federal government website (onrr.gov) into six detailed sections. This blog serves as a helpful guide for other agencies looking to do a major website redesign.— via Office of Natural Resources Revenue

Mar 30, 2023

Testing Beta for Accessibility

The USAGov team strives to ensure all our websites are accessible to as many people as possible. This includes those who need the use of specialized assistive technologies when browsing the internet. In building beta.USA.gov we deliberately validated that it met Section 508 and WCAG 2.0 compliance requirements. Our testing approach includes a three step hybrid method that may be suitable for other agency use.— via USA.gov

Mar 16, 2023

5 Changes the UX Team Made for Beta

The USAGov UX team has made improvements to beta.usa.gov in new ways. See the five changes that help us understand user needs and pain points.— via USA.gov

Mar 14, 2023

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