Communication

Bots can help us improve our inclusivity by gently nudging us to use more appropriate language, explaining why some terms are offensive, and prompting us to consider others.

As plain language writers and editors, we need to demonstrate the value we bring to projects. This writeup explains how to calculate the costs of our work and articulate its value.

Showing appreciation works best when it’s not one-size-fits all. Here are 10 ideas to get started.

Advice from five federal experts on creating user personas.

Combined with technology and audience awareness, our increasingly digital, hybrid world can still leverage that in-person charm through the art of storytelling.

Find out how the National Institute of Corrections is using people-first plain language in its communications. See what words and phrases they’re changing.

During the 2022 Plain Language Summit, Laura Rabuck of the Veterans Health Administration demonstrated how to promote plain language practices by focusing on jargon, a common enemy of all plain writers.

During the 2022 Plain Language Summit, Stephanie Morrison from the Department of Health and Human Services provided five tips for managing reviewers when asking for feedback.

The Federal Communicators Network community shares how agencies can approach digital advertising.

Panelists shared their experiences, lessons learned, and best practices for what works in federal government agencies that have robust programs reaching a diverse American public.

Substance Abuse and Mental Health Services Administration (SAMHSA) recognizes the need for governments, states, territories, tribes, crisis centers, and partners to speak with one voice to ensure there is a clear understanding about what 988 is and how it will work. We encourage you to use these communication outreach materials and build upon them with your community coalitions to meet the needs of your specific audiences.