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Guidance on building better digital services in government
Measure and plan your site performance with analytics best practices and tools
283 posts
Become a DAP Certified Analyst—The Digital Analytics Program (DAP) now offers the opportunity to become a DAP Certified Analyst. Prospective analysts must complete the DAP Certification Exam with a score of 80 percent or better. The exam is 50 questions and is multiple choice. Prospective analysts can take the exam more than once.— via Digital Analytics Program
Improve customer experience by turning your website analytics upside down to track the numbers for pages you DON’T want visitors to see.
Join USA.gov as we slowly uncover a conspiracy to scam Americans using fake government websites… and then try to foil the caper!
This week, we’re exploring what it means to measure performance, and we’re taking a look at how listening to customers is the best way to continuously improve websites and digital services.
Giving Users the Information They Crave: Data and Analytics Tips From USAGov en Español—User data guides what we do at USAGov. Without it, we wouldn’t know what government questions people are searching for. And we wouldn’t know how to design our content to make it easier for people to find and understand the answers.— via USA.gov
This week, we’re exploring what it means to listen, and we’re taking a look at ways to use feedback to drive continuous improvement.
Government agencies are seeing their systems and staff stretched to the max as they do their best to serve the public. 18F is a team of government employees with expertise in modern digital tools and practices, and we’re here to help.— via 18F
This week, we’re providing a few tips for tidying up redundant, outdated, and trivial content.
Digital.gov
An official website of the U.S. General Services Administration
