News and Updates

Can you imagine how frustrating and confusing it would be to find several variations of the same agency name on different sites or even different pages or documents on the same site? This is what happens everyday to Spanish-speaking customers accessing the Spanish names of

What It Is Do you remember the days when web pages had banners announcing that they were “best viewed with browser X”? Veteran web developers and designers certainly do, because they had to consider numerous exceptions for certain browsers and their versions. Today, building websites isn’t as challenging and that’s because developers are moving toward

If you want a better user experience on your government website, there’s a simple secret: early planning. Good designers know that it’s much more difficult to make changes to something after it’s built than before. This is true for

The Centers for Medicare and Medicaid Services redesigned Medicare.gov as a new and improved responsive mobile website for their users (beneficiaries, caregivers and advocates). The users of the Medicare.gov can apply for Medicare services find health plans, doctors, hospitals and nursing homes review Medicare costs, claims, appeals and

If you plan for accessibility when creating and posting media, you can create a rich, interactive community where users can get important government information from your agency’s official website or blog and dialogue with government.

Guest post by Mario Damiani, Office of Disability Employment Policy (ODEP) at the Department of Labor. ODEP spearheads the Social Media Accessibility Working Group within the Federal Social Media Community of Practice. The working group recently released a toolkit for agencies to make their content more accessible for citizens with disabilities, including recommendations from agencies

As you know, last month Data.gov launched its new open-source Data.gov 2.0 catalog (catalog.data.gov). Based on CKAN, a data management platform used by many open-data catalogs around the world, Data.gov’s new catalog has received nothing but kudos from users. For the first time, our raw datasets, tools

The National Park Service (NPS) developed an app for people looking to explore the historic Chesapeake Bay area and travelers now have an anytime, anywhere tool to tell them where they can go and how to get there. The NPS launched the Chesapeake Explorer App last

If you want to make a website more efficient and user friendly, then it’s not enough just to have your most valuable information on the site. People are busy—they want to find what they’re looking for, and they want it fast. You don’t always need to redesign an entire site to make things easier to

Everyone wants to know how to provide outstanding customer experience in government. It can be difficult, because everyday our customers are also doing business with companies like Starbucks, Zappos, and Virgin America, that excel in customer service.

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by Veteran’s Affairs. PTSD Coach is a mobile application developed by the Department of Veteran’s Affairs in order to help veterans and military service members

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by Centers for Disease Control and Prevention. Centers for Disease Control (CDC) launched a free, educational iPad app called “Solve the Outbreak,” which lets users play

Do you know what the most important technology will be 12 years from now, in 2025? A recent report on Disruptive Technologies from McKinsey & Company predicts a number of evolving technologies that will have the biggest impact in the next decade or so, including

Great websites for kids have many of the same features as websites for adults, but some key differences are worth noting when writing digital content for kids or teens. Kids have short attention spans, so it’s important to keep your site engaging, fun,

On June 1st and 2nd, more than 11,000 civic activists, technology experts, and entrepreneurs around the country came together for the National Day of Civic Hacking. Civic activists, technology experts, and entrepreneurs in 83 cities developed software to help others in their own neighborhoods and across the country.

Did that snowstorm (or thunderstorm as the case may be) affect DC feds’ operating status? Now you’ll know even faster with the U.S. Office of Personnel Management‘s newest mobile app OPM Alert. The app features: Real

Are you a small or even one-deep government social media team who wonders how with limited resources you can still deliver the program citizens need? Do you have a larger team but still want to know how you can roll up your sleeves and make a change? If either

Responsive Web design refers to a fluidly constructed Web page layout that scales from handheld device displays to large, high-resolution computer displays using flexible typography, flexible images, fluid grids, and CSS3 media queries. For years, most Web teams designed for the desktop. Branding, navigation, work flows – the overall look & feel of online applications

YouTube recently upgraded to the new One Channel design. The new design emphasizes responsive layouts for mobile devices, tablets, desktops and laptops, and TVs. A single banner on a white background replaces a customizable background and color scheme. YouTube recommends using a single 2560 x 1440 px image that fits

In my previous blog post, I asked if your agency needs a Chief Digital Officer and before you answer maybe you’d want to know what exactly would a Chief Digital Officer (CDO) do at your Agency? According to Tim Bourgeois of ChiefDigitalOfficer.net , the biggest asset a CDO brings