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World Usability Day 2014 theme: Engagement

There are many buzzwords thrown around in the digital government universe, but the most impactful ideas are rooted in one action: engagement. Whether it is a tweet, a mobile app, or a community of practitioners, every digital program or service requires interaction between an organization and its customer. Engagement is also the foundation of all
Nov 13, 2014

Get More Health Content for Your Websites, Apps, and Social Media

Several federal agencies and offices have worked together to create a free and easy way for public health partners to incorporate our Web content, images, video, data, and infographics into other sites, apps, and social media. Through digital media syndication, the science-based resources of the Department of Health and Human Services (HHS), Centers for Disease Control and
Nov 10, 2014

4 Tips on Great Survey Design

Whether they pop up while perusing an e-commerce site or land in your inbox after your bumpy flight in from Chicago, surveys are used in many different industries to gauge customer satisfaction and glean insight into user motivations. They are a useful tool in the kit of a user experience designer or anyone
Nov 10, 2014

Welcome to User Experience Month!

One challenge with digital government: it’s hard to see people. If you work at a U.S. Post Office, you interact with your customers, talk with them, and even see what they are feeling by looking at their faces. You can understand their experience fairly easily. In the digital world, technology decreases physical distance but increases
Nov 07, 2014

DigitalGov University is Making Changes Thanks to You

DigitalGov University took the pulse of our participants this spring and found that our audience wants more information about events, wants us to better communicate the value of programs and wants more access to our programs. DigitalGov University (DGU) is a platform for feds to share ideas, experiences and techniques to meet 21st century public
Nov 07, 2014

Rail Crossing Locator App Now Available on a Second Platform

You don’t need to be a rail buff to want to download the Federal Railroad Administration Rail Crossing Locator app. Parents, outdoor enthusiasts, emergency responders, school officials, motorists and many others will find value in locating area highway-rail crossings. The aim of the app is public safety and the Department of Transportation
Nov 06, 2014

The API Briefing: Brainstorming Ideas for Apps

Data.gov has 130,000+ datasets (as of November 3, 2014) many of which are designed for application developers. In previous columns, I’ve showcased some of the great applications built using federal APIs. Have you wondered where the idea for an app came from? Some developers start with an idea and then look for the API that
Nov 05, 2014
Is it a phone or is it a tablet? The International Data Corporation (IDC) predicts that “phablets,” the popular term for smartphones with screen sizes from 5.5 to less than 7 inches, will outship portable PCs this year and tablets in 2015. Specifically, total phablet volume will top 318 million units, surpassing the 233 million
Nov 04, 2014

A Picture Is Worth a Thousand Tokens: Part II

In the first part of A Picture Is Worth a Thousand Tokens, I explained why we built a social media-driven image search engine, and specifically how we used Elasticsearch to build its first iteration. In this week’s post, I’ll take a deep dive into how we worked to improve relevancy, recall, and the searcher’s experience
Nov 04, 2014

CFPB’s IdeaBox: an Open-Source Internal Ideation Platform

IdeaBox is an application that helps an organization collect ideas, organize them, and solicit comments and votes on the ideas. Do you want to build an innovation program at your organization? Learn how you can leverage resources from IdeaBox, the Consumer Financial Protection Bureau’s initiative to generate, incubate, and implement great ideas from employees across the agency.
Nov 03, 2014

What’s Happening with the Internet of Things?

No Mobile Gov Month on DigitalGov would be complete without an update on the Internet of Things. Regardless if you’re talking wearables, smart homes, sensors or any other connected device, your current mobile approaches will be impacted—as will your social media, user experience and data strategies. When we last visited the topic in April, discussion
Oct 31, 2014

HHS Conquers Tables in a Responsive Design

This year, we moved HHS.gov to a responsive template to ensure that users accessing our site in a mobile environment had the best possible experience. Our department faced several challenges in moving a site the size of HHS.gov into a responsive template and one of those challenges surrounded our need to make tables work in
Oct 30, 2014

Beware the Cyber Security House of Horrors!

Ghosts. Ghouls. Zombies. Multi-stakeholder content audits. This Halloween there is no shortage of terrors lurking to keep federal Web managers up all night, and our work is largely done in one of the scariest domains of all: cyberspace. Every moment of every day, a vast system of computers and networks are actively working to support
Oct 30, 2014

A Picture Is Worth a Thousand Tokens

Increasingly, we’ve noticed that our agency customers are publishing their highest quality images on social media and within database-driven multimedia galleries on their websites. These sources are curated, contain metadata, and have both thumbnails and full-size images. That’s a big improvement in quality over the images embedded within HTML pages on agencies’ websites. After some
Oct 28, 2014