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282 posts

Overcoming Barriers—DigitalGov Summit Recap

As government innovators, we work to improve public services every day. In essence we are already in a public private partnership. But how can your agency capitalize on existing public private partnerships to engage citizens and enhance services? Four panelists from across government shared their public private partnerships success stories at the DigitalGov Citizen Services

Jun 05, 2014

The Importance of Cross-Channel Customer Service—DigitalGov Summit Recap

During the DigitalGov Citizen Services Summit last Friday, customer service experts from across government came together on a panel to share what customer service means to them and their organization and specific ways they leverage it. The other panels were on performance analysis, public private partnerships, and inter-agency work. The panelists spoke about the strategies

Jun 05, 2014

The API Briefing: NARA’s Federal Register API – Learning How APIs Work

Application programming interfaces (APIs) can be confusing when people first hear of the concept. There are the many acronyms like REST (Representational State Transfer) and JSON (JavaScript Object Notation) that further obscure what APIs do. The idea behind APIs is quite simple: APIs are how computer programs share information between themselves. You can experience this for

Jun 04, 2014

Harnessing the Power of Many—DigitalGov Summit Recap

At the DigitalGov Citizen Services Summit last Friday, Jacob Parcell, Manager, Mobile Programs at the General Services Administration led a panel on the challenges and benefits of Inter-Agency work. The other panels were on performance analysis, customer service across channels, and public private partnerships. “The challenges are real,” said Parcell, who quoted President Obama’s famous salmon

Jun 03, 2014

Turning Data Into Action—DigitalGov Summit Recap

At the DigitalGov Citizen Services Summit last Friday, more than 200 innovators across government and industry came together to share how digital services can improve citizen services and reduce cost. Four panels convened to share information on performance analysis, customer service across channels, public private partnerships and inter-agency work. We have a recap of the

Jun 03, 2014

This Weekend: Event List for Civic Hacking

Our fabulous colleague Jeanne Holm is ready for the #hackforchange events this weekend and summarized some tips, notes and links to resources on Data.gov. Great things will happen this weekend! Remember, if you hear about great uses of government data, let

May 30, 2014

Data Innovaton with Census at #HackForChange

Do you want to build an application, product or business that uses Census Bureau data? There are opportunities to give feedback and get involved. Two years ago, the Census Bureau launched its application programming interface (API), giving developers access to a variety of high value data

May 23, 2014

Ignite with Us

Have a DigitalGov success?—published an API? Got buy-in from leadership? Changed a part of your customer-service paradigm? Developed a cool dashboard? Got the app out the door? Heck! Have you prototyped a wearable, drivable or flyable? Have a DigitalGov opinion?—think we should be focusing more or less on something? Have an idea on how to

May 21, 2014

The Federal List of #HackforChange Projects

You should be on this list—the current federal government participants in the National Day of Civic Hacking. There are 15 agencies participating in the event, primarily in and around the Washington, D.C., area. This is a fantastic compilation of what agencies are doing, but it is not enough. We need more widespread participation across the country. If

May 15, 2014

Search Is the New Big Data Recap

Search is easy, right? You type a term in a search box and the exact page you’re looking for appears at the top of the list of results. But search is hard and has many shades of grey. On April 10, 2014, Loren Siebert, our DigitalGov Search senior search architect, presented on: Complexities of recall

Apr 18, 2014

Announcing FBOpen: Government Opportunities Made Easier

Today we’re announcing our first product launch: FBOpen, a set of open-source tools to help small businesses search for opportunities to work with the U.S. government. On the surface, FBOpen is a website: fbopen.gsa.gov is a simple, Google-style page where you can search available federal contracts and grants. We’ve used the latest in

Apr 14, 2014