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Guidance on building better digital services in government
New ideas and methods for improving federal programs and services
Technology is always evolving. Exploring the latest developments and trends in digital service delivery helps practitioners find new ways to create outstanding digital experiences for users.
Explore a case study on using ARP funding as a catalyst for long-term resilience
Get an overview of a program embedding seasoned technologists and innovators within federal agencies.
Learn how the Census Open Innovation Labs team supports the next generation of technologists and designers.
Over the past year, 18F has helped partner agencies launch innovative software products to improve the public’s experience with the federal government. From helping Get.gov simplify domain requests to working with Notify.gov to develop a new public benefits texting service, the six projects featured here focus on putting their users first. Learn more about how these launches emphasize the importance of user research and strong partnerships in delivering better government services.— via 18F
GSA uses American Rescue Plan funding for over 40 initiatives to foster community, improve user experiences, and empower underserved populations.
The Office of Natural Resources Revenue’s Open Data, Design, and Development (ODD) team is taking on management of a fourth website, despite being short-staffed. As a result, they have revisited and reprioritized their yearly goals. To do so, they utilized a prioritization matrix, developed a structured impact assessment, and laid out a transition plan. Their process ensured realistic workload adjustments, improved team morale, and highlighted the importance of practical goal-setting, especially when teams are short-staffed.— via Office of Natural Resources Revenue
18F recently celebrated its 10th anniversary by renewing its commitment to refining and sharing best practices through regular publications, tech talks, and updates to The 18F Engineering Guide. They also instructed a permanent principal consulting engineer role to enhance digital service delivery and support skill development within the organization.— via 18F
18F recently celebrated its 10th anniversary by renewing its commitment to refining and sharing best practices through regular publications, tech talks, and updates to the 18F Engineering Guide. They also created a permanent principal consulting engineer role to enhance digital service delivery and support skill development within the organization.— via 18F
This Memorandum establishes a framework to help institutionalize the principles of effective information management at each stage of the information’s life cycle to promote interoperability and openness.
Provides resources and collaborative opportunities to facilitate the use of prize competitions in government.
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Over the past year, 18F has helped partner agencies launch innovative software products to improve the public’s experience with the federal government. From helping Get.gov simplify domain requests to working with Notify.gov to develop a new public benefits texting service, the six projects featured here focus on putting their users first. Learn more about how these launches emphasize the importance of user research and strong partnerships in delivering better government services.— via 18F
GSA uses American Rescue Plan funding for over 40 initiatives to foster community, improve user experiences, and empower underserved populations.
The Office of Natural Resources Revenue’s Open Data, Design, and Development (ODD) team is taking on management of a fourth website, despite being short-staffed. As a result, they have revisited and reprioritized their yearly goals. To do so, they utilized a prioritization matrix, developed a structured impact assessment, and laid out a transition plan. Their process ensured realistic workload adjustments, improved team morale, and highlighted the importance of practical goal-setting, especially when teams are short-staffed.— via Office of Natural Resources Revenue
18F recently celebrated its 10th anniversary by renewing its commitment to refining and sharing best practices through regular publications, tech talks, and updates to the 18F Engineering Guide. They also created a permanent principal consulting engineer role to enhance digital service delivery and support skill development within the organization.— via 18F
18F recently celebrated its 10th anniversary by renewing its commitment to refining and sharing best practices through regular publications, tech talks, and updates to The 18F Engineering Guide. They also instructed a permanent principal consulting engineer role to enhance digital service delivery and support skill development within the organization.— via 18F
The summit highlighted digital transformation, emphasizing the significance of recent OMB memos for improving accessibility and customer experience.
In FY23, 10x doubled down on its commitment to creating solutions that serve the American public by investing in projects that aligned with the themes: Digital Foundations and Equity in Delivery. The team celebrated key wins with projects like Automated Security Authorization Processing (ASAP), and are very hopeful that newer projects, such as Digital Access to Justice, will make a difference. Explore what they did, where they’re going next — and what was learned along the way.— via 10x
The Federal Emergency Management Agency Office of External Affairs is convening risk and crisis communicators and community leaders who are on the front-line of the climate and emerging hazard crises. Attend the free, June 10, 2024, summit virtually, or in Washington, DC. The agenda includes: the sharing invaluable tools and insights, how to implement culturally competent and accessible communications, how to integrate behavior change strategies, and more. An ASL interpreter will be provided.— via Federal Emergency Management Agency
Each year, more than 400 million individuals, families, businesses, organizations, and local governments get information and services from about 430 federal agencies and sub-agencies. The Biden-Harris administration is driving a bold vision for how government agencies serve their customers digitally with OMB’s ten-year roadmap for a modern digital experience. Agencies have already made significant strides. Learn about recent successes by the IRS, CDC, NASA, and FEMA, and how OMB will continue to collaborate with agencies to ensure ongoing improvement in digital government services.— via The White House
Performance.gov invites you to participate in their #GovPossible campaign to celebrate Public Service Recognition Week (PSRW)! Recognize the invaluable efforts of government employees who ensure that the everyday needs of Americans are met. Access a range of tools and resources to help you join the #GovPossible campaign and show your support. The #GovPossible toolkit makes it easy for you to participate in this important (and fun!) campaign.— via Performance.gov
The White House Office of Management and Budget (OMB) wants your thoughts on how federal agencies can more broadly and meaningfully engage with you and your communities. Share your ideas by May 17, 2024 to help build a more inclusive, responsive, transparent, and accountable government.— via Performance.gov
We’re celebrating all the ways we continue to realize our founding vision: bringing technologists into government, launching shared digital services, and helping partner agencies build user-centered technology.— via 18F
GSA’s Technology Transformation Services (TTS) celebrated major milestones and met growing demand for its services in 2023. This wrap-up summaries key successes in five areas: improving customer experience, modernizing federal technology, innovating for the future, focus on equity and accessibility, and building the technology workforce of tomorrow.— via General Services Administration
Discover how the Open Data, Design, and Development (ODDD) team at the Office of Natural Resources Revenue (ONRR) transformed their federal projects with Agile methodologies, creating a culture of collaboration, accountability, and openness. From unique sprint names to engaging traditions and innovative knowledge-sharing practices, this blog post offers insights into building a high-performing dream team in government.— via Office of Natural Resources Revenue
Save the date for this year’s fourth Tribal Consultation and Urban Confer, hosted by the IHS Health IT Modernization Program. The virtual event on November 8 will provide updates to the EHR vendor selection and program timeline, as well as host an open and welcoming space for dialogue with IHS leadership.— via Indian Health Service
To celebrate their first year in government, 11 U.S. Digital Corps Fellows reflect on what they have learned.
U.S. Digital Corps Fellows at HHS proved instrumental to delivering this year’s Health Datapalooza, especially the 2023 Health Equity DataJam, which launched at the event as a two-month-long technology sprint through the end of April. A professional association for health services and policy researchers will run the DataJam using HHS open data. Thanks to the U.S. Digital Corps Fellows, HealthData.gov includes DataJam challenge prompts, priority themes, open datasets, and curated resources for solvers.— via U.S. Department of Health and Human Services
Challenge.gov is proud to be part of an ecosystem advancing open innovation in the federal government and engaging the public in open ways. Through the collective efforts of federal challenge managers and the ChallengeGov team, Challenge.gov hosted more prize competitions from a greater number of federal agencies than in previous years. Review fiscal year 2022’s accomplishments, and five goals for FY23.— via Challenge.gov
10x funds ideas by federal employees on a wide range of topics related to government technology. This year, 10x is particularly interested in funding ideas that align with two themes: Digital Foundations, and Equity in Delivery. Are you the go-to person for ideas on your team? Are you the one who finds creative ways to solve problems? Do you see opportunities where others see challenges? Submit an idea—just 1 to 3 sentences—by November 30.— via General Services Administration
When we talk about innovation in government tech, what do we mean? During a recent project, 18F partnered with a government innovation lab to help them understand the impact innovation can have at their organization.— via 18F
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