Innovation
TTS Reflects: Black Histories to Celebrate Year-Round
Black history is American history. In this blog, TTS employees share how Black history makers can inspire our work and innovation year-round.
Digital Service Delivery
Make it easier for the public to access the information and services that they count on each and every day.
More News and Events on Digital Service Delivery
99 posts
Join the U.S. Web Design System team as we look at what’s in USWDS 2.11.0, our latest release.
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2021
Come see how various agencies have successfully deployed chatbots/AI to interact with the public and foster collaboration between teams!
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2021
Learn what’s next for the U.S. Web Design System and our 2021 Roadmap—what we’re planning to do this year, and why we’re planning to do it.
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2021
Learn how journey maps and service blueprints help teams better understand how people really use our sites and services to do what they need to do.
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2021
Join the U.S. Web Design System team as we look at what’s in our latest release: USWDS 2.10.0!
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2020
Join U.S. Web Design System Product Lead, Dan Williams, to hear about what’s next for the design system as we come to the end of 2020.
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2020
In this talk, we will uncover some of these tricks, and show what we all can do to assure that deceptive design patterns stay out of the sites we build.
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2020
Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the three new components for the design system.
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2020
Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the design system and answer your questions.
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2020
This Week's IDEA
Measure Performance to Make Continuous Improvements
This week, we’re exploring what it means to measure performance, and we’re taking a look at how listening to customers is the best way to continuously improve websites and digital services.
How to Test Websites for Accessibility
How to Test Websites for Accessibility—Use both manual and automated testing methods to create accessible websites.— via Digital.gov
This Week's IDEA
Build Sites to Address the Entire User Journey
This week, we’re exploring what it means to understand the user experience, and we’re taking a look at ways to use journey mapping to find opportunities for improving products and services.
This Week’s IDEA
Who’s on Your Digital Dream Team?
This week, we’re exploring what it means to establish effective governance, and looking at ways to clarify and fill the roles of all the players on your team.
This Week's IDEA
Promote Continuity to Better Support Customer Journeys
This week, we’re exploring what it means to promote continuity, and we’re taking a look at ways to use service design to deliver a great experience.
This Week's IDEA
Listen to Customers by Asking the Right Questions
This week, we’re exploring what it means to listen, and we’re taking a look at ways to use feedback to drive continuous improvement.
Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the design system and answer your questions.
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2020
This Week's IDEA
Spring Cleaning Tips for Web Content
This week, we’re providing a few tips for tidying up redundant, outdated, and trivial content.
Watch U.S. Web Design System Product Lead, Dan Williams, as he talks about the design system and answers participant questions.
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2020
21st Century IDEA
Updates on 21st Century IDEA: Key Insights & Lessons Learned
We spoke to Ammie Farraj Feijoo, GSA’s 21st Century IDEA implementation lead, to get the rundown on what’s been accomplished and what’s on deck for 2020.
