Timeless top 10 best practices for great government websites
While the field of federal web management continues to evolve, the core best practices have remained essentially unchanged for two decades.
Make use of content strategy to deliver great digital experiences.
633 posts
While the field of federal web management continues to evolve, the core best practices have remained essentially unchanged for two decades.
The report, the FY23 Governmentwide Section 508 Assessment, evaluates reporting entities’ adherence to the criteria established by the White House Office of Management and Budget (OMB) in coordination with GSA, the White House Office of Science and Technology Policy (OSTP), and the U.S. Access Board (USAB). It provides a baseline and recommendations for strengthening compliance initiatives and enhancing Section 508 activities across the federal government.— via General Services Administration
A GSA SmartPay product owner shares her experience designing user-centered, accessible content for multiple audiences.
A GSA SmartPay product owner shares his experiences as a first-time product owner in a government agile development project.
The GSA SmartPay program, the largest government charge card and commercial payment solutions program in the world, celebrated their 25th anniversary by launching three new websites with a user-centered, agile approach.
Discover the keys to intranet success by harmonizing objectives, metrics, benchmarks, and targets. Elevate your organization’s intranet to new heights!
USAGov en Español is excited to celebrate their 20th anniversary this month! Since 2003, the website has been a trusted guide to government information and services for Spanish speakers. Explore this timeline of USAGov en Español’s milestones, name changes, and accomplishments as they’ve served Spanish speakers and federal partners over the past two decades.— via USA.gov
OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA).— via The White House
The Office of Natural Resources Revenue recently completed a site-wide content inventory and audit. Here is how they modified an existing content inventory spreadsheet to act as a functional database for enhancing content throughout the site.— via Office of Natural Resources Revenue
In celebration of Hispanic Heritage Month, NASA is releasing new content for Universo curioso de la NASA, the agency’s first Spanish-language podcast. A five-episode season will start Tuesday, September 19, with new episodes released weekly. In each episode, Universo curioso will highlight the contributions of NASA’s Hispanic and Latino workforce to the agency’s groundbreaking work in Earth and space exploration. The season features interviews with NASA experts, including an astronaut, a space weather scientist, an astrochemist, and oceanographers. Episodes focus on some of NASA’s top missions, bringing the wonder of exploration, space technology, and scientific discoveries to Spanish-speaking audiences around the world.— via National Aeronautics and Space Administration
A 10-year recap of GSA’s Digital Analytics Program (DAP) highlights its impact on federal government agencies and the public, high-level observations using government-wide website analytics and trends, and new goals set for the next decade to help generate useful answers to meaningful questions to make government websites better.
Content audits can be tedious. Two content designers discuss why we do them anyway, and how to get started.
What is the best case style to use for titles and headings? For the new USAGov websites, we discuss the decision to use sentence case on USAGov products.— via USA.gov
As plain language writers and editors, we need to demonstrate the value we bring to projects. This writeup explains how to calculate the costs of our work and articulate its value.
Explore key metrics to optimize your agency’s intranet to foster improved user engagement, experience, and overall satisfaction.
For the past several years Search.gov has reported each year on the top public needs based on the search terms they used.
This special report will take a different approach. It still offers a high level view of the public experience of seeking services and information from the government. But it also tells the story of change, and how these changes affect search and findability.
— via Search.govAccording to a 2019 U.S. Census Bureau survey, nearly 68 million people in the U.S. speak a language other than English at home. To help make the voting process accessible to everyone who is eligible, vote.gov works with state election offices, federal agencies, and non-partisan organizations to create a national source of accurate voting information and clear registration instructions in multiple languages.— via USA.gov
Use GSA’s IT Accessibility Policy Framework to update digital accessibility language in your agency’s policies.
Digital.gov
An official website of the U.S. General Services Administration