Profile image forJustin Herman

Justin Herman

GSA

Latest content by Justin Herman

Social Media Cyber-Vandalism Toolkit

Cyber-vandalism presents a serious challenge to online-based communication tools. This document provides guidance and security practices to federal, state, and local government employees. Suggestions and resources prepare users to respond to cyber-hijacking.
Jan 27, 2015

3rd U.S. Public Participation Playbook Draft Released This Month

The new third draft of the U.S. Public Participation Playbook continues to incorporate changes proposed from more than 100 suggestions submitted via public comment aimed at measuring the performance and improving the development of government programs. It takes the 13 initial “plays” from rough brainstorming and collaborations to a more refined, action-focused presentation that will help contributors understand and identify opportunities

Dec 17, 2014

Help Shape Public Participation

Public participation—where citizens help shape and implement government programs—is a foundation of open, transparent, and engaging government services. From emergency management and regulatory development to science and education, better and more meaningful engagement with those

Nov 25, 2014

Improving the Accessibility of Social Media in Government

Government agencies are increasingly using social media to engage with citizens, share information and deliver services more quickly and effectively than ever before. But as social content, data and platforms become more diverse, agencies have a responsibility to ensure these digital services are accessible to all citizens, including people with disabilities.
Jul 16, 2014

Federal Social Media Accessibility Toolkit Hackpad

The following contains the shared document for the development of the Social Media Policy Toolkit, a shared service of the Federal Social Media Community of Practice lead by teams including The Department of Labor’s Office of Disability Employment Policy.
Jun 30, 2014

U.S. Gov Releases New Collaborative Social Media Services

The Federal #SocialGov Community, a collective of almost 700 digital engagement managers from more than 120 government agencies, marked the 2nd anniversary of our program by releasing a suite of new collaborative services to help us better work together and with partners in

Jun 30, 2014

Facebook Increases Public Service Verification to Improve Citizen Engagement

Facebook is now the first social media platform to start verifying all federal government pages with their signature blue checkmark using the Federal Social Media Registry API. The Federal Social Media Registry provides the singular source that allows social media platforms to quickly collect real government accounts—emphasizing the critical need to ensure the trust, quality and

Jun 09, 2014

GSA Introduces News Genius to Decode Government Web

The federal government can now unlock the collaborative genius of citizens and communities to make public services easier to access and understand with a new free social media platform launched by GSA today at the Federal #SocialGov Summit on Entrepreneurship and Small Business.

Mar 27, 2014

State of the #SocialGov 2014

If the silos and barriers that separated our programs are smashed, what could we do to realize the full potential of innovation in public service? Whether you’re a citizen who needs better access to services, an entrepreneur looking to spark innovation in the marketplace, or a public servant who wants to get your mission done

Feb 18, 2014

Managing, Measuring and Archiving with Hootsuite

Federal workers need to know more in social media than just how to send a tweet. Among other things, you also need to manage multiple accounts across platforms and languages; measure and report performance; and archive posts and comments for the public record. We dispelled the notion that technology limits agencies from tackling these challenges

Feb 10, 2014

Instameets Combine In-person and Digital Engagement

Federal agencies continue to look for better ways to combine the benefits of online engagement and in-person action — Instameets can achieve this strategic goal by using Instagram with meetups to amplify the vision of your mission. Katie Harbath,

Jan 31, 2014

Updating Blog Comment Policies

The difference between only distributing an online press release and opening up the benefits from a blogging community can be found in how your agency encourages and manages comments and engagement. An easily-referenced comment policy lets authors and contributors know what your agency’s guidelines are in order

Jan 10, 2014

Advancing Forward: Best of Social Media in 2013 and Beyond

It was a very good year, as Frank Sinatra sang, in the field of social media for the federal government. Advances were made not only in the technologies applied by agencies, but also the policies and strategies that unlock their potential to improve services and reduce costs. I’d like to share with you just some

Jan 10, 2014

Best Week Ever in #SocialGov: December Edition

(This is the next installment of an ongoing series charting the programs, events and people that make the emerging field of social media and data in government an exciting place to serve the public. Agencies are encouraged to submit their own stories for this travelogue of digital innovation.) From

Dec 20, 2013