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Hurricane guidance for U.S. government websites and social media

digital.gov/hurricane-helene
digital.gov/hurricane-milton

Jeff Pass

Latest content by Jeff Pass

This presentation lays out USPS.com’s continuous improvement approach and how it combines analytics and customer feedback with iterative heuristic reviews, design, and usability testing to monitor, improve, and evolve the USPS.com CX.

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Alexander Turgeon

Jeff Pass

Matt Petrowski

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Hurricane guidance for U.S. government websites and social media

Latest content by Jeff Pass

Customer Experience & Continuous Improvement: The USPS Digital Approach