News and Updates

2023 Federal Customer Experience (CX) Summit

The inaugural Federal CX Summit will be held November 16th, 2023. Featured speakers from across government will share how to focus on delivering impact to customers and building CX capacity, and will discuss innovations, trends, and technologies that can be leveraged to enhance customer experience at federal agencies. Register to attend this virtual event co-hosted by the Customer Experience Center of Excellence (CX CoE), 18F, and the CX Community of Practice. — via The Centers of Excellence

Nov 02, 2023

Speaking your language USAGov outreach approach to bilingual content

As a bilingual program, USAGov aims to give English and Spanish-language audiences the information they want in the cultural context they need. Here are a few main things the team learned when transcreating messaging through the USAGov and USAGov en Español outreach channels. — via USA.gov

Oct 31, 2023

Who is controlling your control system?

Best practices for security administration of control systems and their components. Specific guidance and lessons learned from a federal information system manager.

Michael Marin

Oct 31, 2023

Decoding public sentiment: Harnessing open data to gain insights into service delivery

Exploring High-Impact Service Provider performance through open source data analysis to enhance customer experience with federal services.

Michael Kelty

Oct 30, 2023

Navigating the NIST industrial control systems overlay

A quick-start user guide for information technology professionals to begin using overlays as a part of their regular security assessments.

Michael Marin

Oct 25, 2023

This month, we’ll share progress and findings from our recent effort to improve our ongoing research practice.

Watch Video

The Cybersecurity Battleground: Reflecting on the past, envisioning the future

This month marks the 20th anniversary of Cybersecurity Awareness Month, as well as the beginning of a new government fiscal year. In this Great Government through Technology blog post, Laura Stanton, Assistant Commissioner in the Office of Information Technology Category (ITC) of GSA’s Federal Acquisition Service (FAS), takes the opportunity to delve into some recent notable cybersecurity events, the broader implications for government agencies, and her vision as GSA continues to play a pivotal role in positioning agencies to create a safer and more secure digital future. — via General Services Administration

Oct 18, 2023

Celebrating 20 years of USAGov en Español

USAGov en Español is excited to celebrate their 20th anniversary this month! Since 2003, the website has been a trusted guide to government information and services for Spanish speakers. Explore this timeline of USAGov en Español’s milestones, name changes, and accomplishments as they’ve served Spanish speakers and federal partners over the past two decades. — via USA.gov

Oct 16, 2023

An update on our transition

We posted a few weeks ago about changes coming to .gov. Here’s a quick update on our progress and a recap of what’s happening. Find out how these changes impact U.S. governments that already have a domain, want a domain, or have requested a domain. — via DotGov Registry

Oct 13, 2023

Join us as we discuss the concept and importance of backlogs and hear real-world examples of successful application in various GSA products and programs.

IHS health information technology modernization: The path forward

Save the date for this year’s fourth Tribal Consultation and Urban Confer, hosted by the IHS Health IT Modernization Program. The virtual event on November 8 will provide updates to the EHR vendor selection and program timeline, as well as host an open and welcoming space for dialogue with IHS leadership. — via Indian Health Service

Oct 06, 2023

Readout of White House Roundtable on Artificial Intelligence and Health

The White House Office of Science and Technology Policy (OSTP) this week convened a roundtable that highlighted the Biden-Harris Administration’s priorities to develop and deploy advanced AI tools that benefit the health and wellbeing of all Americans. The discussion focused on deepening awareness and understanding of the benefits and risks of AI and welcoming new ideas on the responsible development of AI to improve health outcomes for all Americans. Working sessions focused on specific use cases, including where AI can be used to mitigate public health challenges, and improve access by supporting equitable health decision-making in resource-limited settings. — via The White House

Oct 06, 2023

5 things we learned from our scams wizard usability test

USAGov’s usability (UX) team developed a step-by-step process for visitors to easily report a scam. Here are 5 things the team learned from performing usability testing on the tool. — via USA.gov

Oct 04, 2023

New IDManagement.gov is refreshing the conversation about Zero Trust

IDmanagement.gov has received an update that makes it easier for users to find exactly what they need.

Babur Kohy

Oct 02, 2023

Kids Online Health and Safety

As part of the Biden-Harris Administration’s Task Force on Kids Online Health & Safety, NTIA and the Substance Abuse and Mental Health Services Administration (SAMHSA) are working with other agencies to advance the health, safety and privacy of minors online by identifying current and emerging risks, potential benefits, and efforts to mitigate harms. — via National Telecommunications and Information Administration

Sep 28, 2023

Why the American People Deserve a Digital Government

OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA). — via The White House

Sep 22, 2023

We’ll explore what it means to pursue mission-centered design and decision-making.

Watch Video

A website refresh in 3 months

A website redesign doesn’t have to be a big project. By approaching it as a process of iteration, we launched a refreshed site in the span of several weeks. — via 18F

Sep 21, 2023

Creating a functional inventory database for website content audits

The Office of Natural Resources Revenue recently completed a site-wide content inventory and audit. Here is how they modified an existing content inventory spreadsheet to act as a functional database for enhancing content throughout the site. — via Office of Natural Resources Revenue