User Experience

In this workshop, we’ll address how to assess your web analytics strategy to ensure you’re pulling the most impactful and relevant data to enrich your analysis and understanding of your website performance.

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Tim Lowden

Freddie Blicher

Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the design system and answer your questions.

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Dan Williams

Suran De Silva

Take this three-hour online workshop to learn how to write and edit in plain language.

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Katherine Spivey

A remote event covering user experience (UX) methods, service design, and managing UX in the government.

Andrew Do

Angela Y. Smithers

Anthony J Schulzetenberg

Brooke Dine

Caroline Kyungae Smith

Katherine B Nammacher

Margo Kabel

Maya Rhodan

Sarah Rigdon

In this session, we’ll be joined by Nicholas Pjontek of Canada.ca. Nick will talk about some of the analytics goals, lessons, barriers, and successes in the government of Canada.

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Nicolas Pjontek

Tim Lowden

Freddie Blicher

When’s the Best Time to Tweet? @USAGovEspanol Experiments with Twitter—A good following on social media is fundamental to USAGov’s goal of getting clear and helpful government information to Spanish speakers around the country. To make sure we’re reaching the right people at the right time with valuable content, our team began to rethink our USAGov en Español Twitter strategy.— via USA.gov

Jul 22, 2020

Join us for a discussion about the value of journey mapping, and how to adapt the mapping process to make the most out of remote collaboration.

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Julie Strothman

Matt Dobson

In this session, we’ll discuss the classic suite of “marketing metrics” vs what’s more important to us in government “content-based metrics”.

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Tim Lowden

"Diga o marque 2": USAGov en Español’s New Approach to Interactive Voice Response

"Diga o marque 2": USAGov en Español’s New Approach to Interactive Voice Response—USAGov receives and responds to questions directly from the public in many ways: through social media, on page surveys on USA.gov and USAGov en Español, and through chats and calls. One powerful tool in the USAGov toolbelt is our interactive voice response (IVR) system in both English and Spanish through the USAGov Contact Center.— via USA.gov

Jun 23, 2020

The June 2020 USWDS monthly focused on the design system and design modernization with guest speakers from 18F. Dan Williams, USWDS product lead, led the call and facilitated a live question and answer session with event attendees.

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This Week's IDEA

Build Sites to Address the Entire User Journey

This week, we’re exploring what it means to understand the user experience, and we’re taking a look at ways to use journey mapping to find opportunities for improving products and services.

Jun 16, 2020

In this session, we’ll tell you about the Digital Analytics Program’s Certified Analyst exam and how you can use it to demonstrate your analytics mastery!

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Tim Lowden

The May 2020 USWDS monthly call revisited the design system’s card and forms components. Speakers also paid special attention to data visualization.

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This Week's IDEA

Promote Continuity to Better Support Customer Journeys

This week, we’re exploring what it means to promote continuity, and we’re taking a look at ways to use service design to deliver a great experience.

Ammie Farraj Feijoo

Dan Williams

May 12, 2020

New to DAP? No problem. Join us to learn about the reporting interface, common terminology, and basic reports. This 2.5 - 3 hour session is designed for novice users to “get off the ground” with DAP and Google Analytics.

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Tim Lowden

Freddie Blicher

In this workshop, we’ll address how to think about justifying an analyst role on your team, and talk about the role’s many hats, as well as making the business case to your leadership team.

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Freddie Blicher

21st Century IDEA

Updates on 21st Century IDEA: Key Insights & Lessons Learned

We spoke to Ammie Farraj Feijoo, GSA’s 21st Century IDEA implementation lead, to get the rundown on what’s been accomplished and what’s on deck for 2020.

Stephanie Santana

Mar 17, 2020

In this meeting, we’ll talk about readability audits and formulas and how they work—and don’t work—to improve web content and the users’ experience.

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Katherine Spivey

Learn the methods used by 18F and the State of Vermont as they conducted discovery research to understand and improve the experiences of Vermonters who utilize healthcare and economic assistance programs.

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