Design

A remote event covering user experience (UX) methods, service design, and managing UX in the government.

Andrew Do

Angela Y. Smithers

Anthony J Schulzetenberg

Brooke Dine

Caroline Kyungae Smith

Katherine B Nammacher

Margo Kabel

Maya Rhodan

Sarah Rigdon

For the July 2020 USWDS, Dan Williams, USWDS product lead, led a demonstration of several newly released USWDS components.

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Giving Users the Information They Crave: Data and Analytics Tips From USAGov en Español

Giving Users the Information They Crave: Data and Analytics Tips From USAGov en Español—User data guides what we do at USAGov. Without it, we wouldn’t know what government questions people are searching for. And we wouldn’t know how to design our content to make it easier for people to find and understand the answers.— via USA.gov

Jul 08, 2020

Building Trust in a Public Health Crisis

Building Trust in a Public Health Crisis—Lately, the 18F content team has been thinking about how to communicate well in a crisis—providing clear, understandable content is especially important. Content strategy practices that focus on the needs of the user are essential to earning the trust of the public. Here, we will explain how to embody those qualities on the web in user-centered ways.— via 18F

Jun 23, 2020

See how our Office of Strategic Communication used A/B testing to resolve a difference of opinion within a cross-functional design team.

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Kristal Byrd

"Diga o marque 2": USAGov en Español’s New Approach to Interactive Voice Response

"Diga o marque 2": USAGov en Español’s New Approach to Interactive Voice Response—USAGov receives and responds to questions directly from the public in many ways: through social media, on page surveys on USA.gov and USAGov en Español, and through chats and calls. One powerful tool in the USAGov toolbelt is our interactive voice response (IVR) system in both English and Spanish through the USAGov Contact Center.— via USA.gov

Jun 23, 2020

The June 2020 USWDS monthly focused on the design system and design modernization with guest speakers from 18F. Dan Williams, USWDS product lead, led the call and facilitated a live question and answer session with event attendees.

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This Week's IDEA

Build Sites to Address the Entire User Journey

This week, we’re exploring what it means to understand the user experience, and we’re taking a look at ways to use journey mapping to find opportunities for improving products and services.

Jun 16, 2020

Customer Experience

A Guide For Agencies Building CX Capacity

GSA’s customer experience team has released a federal buying guide to aid agencies with buying CX Services.

Sheev Davé

Aaron Stienstra

Boris Arratia

Apr 24, 2020

Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the design system and answer your questions.

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Dan Williams

Watch U.S. Web Design System Product Lead, Dan Williams, as he talks about the design system and answers participant questions.

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Dan Williams

21st Century IDEA

Updates on 21st Century IDEA: Key Insights & Lessons Learned

We spoke to Ammie Farraj Feijoo, GSA’s 21st Century IDEA implementation lead, to get the rundown on what’s been accomplished and what’s on deck for 2020.

Stephanie Santana

Mar 17, 2020

Learn the methods used by 18F and the State of Vermont as they conducted discovery research to understand and improve the experiences of Vermonters who utilize healthcare and economic assistance programs.

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Amy Ashida

Matt Dobson

This talk will offer insights and tips on how to best design and translate surveys and other government materials aimed at reaching non-English speaking members of the public.

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UX

Call for Participation: Government UX Summit 2020

We’re looking for speakers to share their experiences as UX practitioners in government.

Jean Fox

Feb 27, 2020

Learn how to improve the user experience of your website by following the ADAPT Model to enhance the performance of your content on cellular networks or mobile devices.

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David Fern

Even with a design system, you still need a designer

The U.S. Web Design System gives flexibility to teams to build the right solution for users, but there are still plenty of design decisions that teams need to make to be successful. In short, you’ll still need a designer.— via 18F

Feb 13, 2020

UX

Deep Dive into the UX Field

There is a growing number of uses for user experience (UX) design, as well as a growing alphabet of UX-related careers; this series will offer some insight into the field by speaking with UX experts in government.

Stephanie Santana