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Guidance on building better digital services in government
Make use of content strategy to deliver great digital experiences.
630 posts
The Robotic Process Automation (RPA) Community of Practice highlights five key points for implementing RPA citizen developers, as shared by federal subject matter experts James Gregory (General Services Administration), Frank Wood (Defense Logistics Agency), and Russ Kuehn (Social Security Administration) during their recent webinars with the Federal RPA Community of Practice.
Learn how multilingual glossaries set your content translations up for success by maintaining consistency and lightening the workload for future translations.
GSA is launching the Innovation Adoption Community of Practice on Digital.gov to connect those who embrace innovative methods and practices that improve government service delivery.
A Presidential Innovation Fellow working with the U.S. Department of Veterans Affairs shares how complex organizations can create data-driven roadmaps.
Making It Easier for People to Find Federal Agencies—Finding contact information for a federal department or agency is a top task at USA.gov and USAGov en Español. Our A-Z Index of U.S. Government Departments and Agencies directory is a popular feature and the result of many years of user testing and website user metrics.— via USA.gov
Are you a Digital.gov Community of Practice (CoP) lead? Find yourself participating in a CoP discussion and wondering what else you can do? We’ve got some suggestions.
Building a User-Centered Data Strategy—Developing a data strategy is challenging, but 18F can help agencies with the process of creating an effective one. Our principles of user-centered design, agile, and iterative delivery can increase an agency’s chance for success in using data more effectively.— via 18F
Black history is American history. In this blog, TTS employees share how Black history makers can inspire our work and innovation year-round.
What’s Next for the U.S. Web Design System—In 2020, we brought together researchers, designers, engineers, and policymakers to conduct research across dozens of federal agencies to help support emergency response efforts related to the COVID-19 pandemic. Today we released a new and exciting report and strategy that outlines what’s next for the design system and our community.— via U.S. Web Design System
Engaging readers who receive hundreds of emails a day is not easy, but it starts with the most critical starting point—empathy for their time.
Digital.gov
An official website of the U.S. General Services Administration
