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Guidance on building better digital services in government
Make use of content strategy to deliver great digital experiences.
630 posts
The Office of Natural Resources Revenue recently completed a site-wide content inventory and audit. Here is how they modified an existing content inventory spreadsheet to act as a functional database for enhancing content throughout the site.— via Office of Natural Resources Revenue
In celebration of Hispanic Heritage Month, NASA is releasing new content for Universo curioso de la NASA, the agency’s first Spanish-language podcast. A five-episode season will start Tuesday, September 19, with new episodes released weekly. In each episode, Universo curioso will highlight the contributions of NASA’s Hispanic and Latino workforce to the agency’s groundbreaking work in Earth and space exploration. The season features interviews with NASA experts, including an astronaut, a space weather scientist, an astrochemist, and oceanographers. Episodes focus on some of NASA’s top missions, bringing the wonder of exploration, space technology, and scientific discoveries to Spanish-speaking audiences around the world.— via National Aeronautics and Space Administration
A 10-year recap of GSA’s Digital Analytics Program (DAP) highlights its impact on federal government agencies and the public, high-level observations using government-wide website analytics and trends, and new goals set for the next decade to help generate useful answers to meaningful questions to make government websites better.
Content audits can be tedious. Two content designers discuss why we do them anyway, and how to get started.
What is the best case style to use for titles and headings? For the new USAGov websites, we discuss the decision to use sentence case on USAGov products.— via USA.gov
As plain language writers and editors, we need to demonstrate the value we bring to projects. This writeup explains how to calculate the costs of our work and articulate its value.
Explore key metrics to optimize your agency’s intranet to foster improved user engagement, experience, and overall satisfaction.
For the past several years Search.gov has reported each year on the top public needs based on the search terms they used.
This special report will take a different approach. It still offers a high level view of the public experience of seeking services and information from the government. But it also tells the story of change, and how these changes affect search and findability.
— via Search.gov
According to a 2019 U.S. Census Bureau survey, nearly 68 million people in the U.S. speak a language other than English at home. To help make the voting process accessible to everyone who is eligible, vote.gov works with state election offices, federal agencies, and non-partisan organizations to create a national source of accurate voting information and clear registration instructions in multiple languages.— via USA.gov
Use GSA’s IT Accessibility Policy Framework to update digital accessibility language in your agency’s policies.
Combined with technology and audience awareness, our increasingly digital, hybrid world can still leverage that in-person charm through the art of storytelling.
We’re excited to share that the new USA.gov and USAGov en Español are live. However, we’re not finished. See what we’ll be working on in the future.— via USA.gov
The importance of HR and accountability to improving digital service delivery at federal agencies.
Strategies, examples, and lessons learned from coordinating with content owners to enhance plain language on onrr.gov.— via Office of Natural Resources Revenue
Find out how the National Institute of Corrections is using people-first plain language in its communications. See what words and phrases they’re changing.
The USAGov program has been developing a new iteration of our bilingual sites, USA.gov and USAGov en Español. In the process of building beta.USA.gov and beta.USA.gov en Español, we’ve been rethinking our work style and priorities. Follow the “Building Beta” series to learn how we’re reimagining the way we approach product management, usability, accessibility, content creation, analytics, and outreach.— via USA.gov
How the discipline of design can help your agency improve customer experience.
A peek into GSA’s internal processes for managing their websites and improving digital experience.
At USA.gov and USAGov en Español, we’re always looking for better ways to connect people to government information through social media. Using stories has helped us increase our engagement rate and our number of followers as we deliver helpful information to people. Stories may be a good addition to your agency’s social media strategy, too. These three tips can help you get started.— via USA.gov
We listened to feedback from people who use our materials in various languages to make sure people could find the information they need most, in the language they prefer. Now we’re relaunching our pages in multiple languages.— via Consumer Financial Protection Bureau
Digital.gov
An official website of the U.S. General Services Administration
