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Guidance on building better digital services in government
In this blog, we walk you through our planning and implementation process for Search.gov. We share lessons learned, as well as resources we found useful.— via Office of Natural Resources Revenue
The Digital Autopen Playbook is a practical guide to help federal agencies create and use a digital autopen for Federal Register documents.
Advice from five federal experts on creating user personas.
According to a 2019 U.S. Census Bureau survey, nearly 68 million people in the U.S. speak a language other than English at home. To help make the voting process accessible to everyone who is eligible, vote.gov works with state election offices, federal agencies, and non-partisan organizations to create a national source of accurate voting information and clear registration instructions in multiple languages.— via USA.gov
Use GSA’s IT Accessibility Policy Framework to update digital accessibility language in your agency’s policies.
Individuals can now pay tickets for minor federal violations more easily, using a redesigned website for the Judiciary’s Central Violations Bureau. The website, officially launched in early May, leverages new technologies and best design practices to improve usability and accessibility across devices, including smart phones.— via Administrative Office of the U.S. Courts
Designing technology-enabled public services requires deep expertise in how different elements of the experience come together (or don’t!). The 18F design chapter comprises four discipline-specific cohorts — service design, user experience (UX) design, product design, and content strategy — each of which has a primary focus, with corresponding tools, methods, and techniques.— via 18F
In December 2020, the United States Tax Court introduced DAWSON, a modern open-source case management system developed with assistance from an industry partner and 18F. DAWSON streamlined Court operations and changed the way the public interacts with the Court.— via 18F
Combined with technology and audience awareness, our increasingly digital, hybrid world can still leverage that in-person charm through the art of storytelling.
We’re excited to share that the new USA.gov and USAGov en Español are live. However, we’re not finished. See what we’ll be working on in the future.— via USA.gov
In this blog post, we break down our process for redesigning a federal government website (onrr.gov) into six detailed sections. This blog serves as a helpful guide for other agencies looking to do a major website redesign.— via Office of Natural Resources Revenue
The importance of HR and accountability to improving digital service delivery at federal agencies.
Even on the best teams, things need to be monitored and adjusted. If you are doing this for the first time, it can be even harder. In this article, I share some signals of what success looks like and what to do if you are stuck in one of the many common pitfalls.— via 18F
Strategies, examples, and lessons learned from coordinating with content owners to enhance plain language on onrr.gov.— via Office of Natural Resources Revenue
The USAGov team strives to ensure all our websites are accessible to as many people as possible. This includes those who need the use of specialized assistive technologies when browsing the internet. In building beta.USA.gov we deliberately validated that it met Section 508 and WCAG 2.0 compliance requirements. Our testing approach includes a three step hybrid method that may be suitable for other agency use.— via USA.gov
Digital.gov
An official website of the U.S. General Services Administration
