Caroline Jarrett on How to Design a Better Form

Watch the video on YouTube to read the live chat comments that Caroline Jarrett explains in detail in her recap of the event.

We have a lot of forms in government, and many of them would benefit from better design. In this talk, Caroline Jarrett will explore a curriculum she’s working on about how to design a form. She’ll be asking for our feedback about whether the curriculum contains the right topics and whether it might be useful in U.S. government.

Caroline Jarrett is a leading user experience and usability consultant specializing in forms and surveys. She works on a wide variety of forms (paper and web), websites, transactions, and surveys, and has written extensively on these themes. She speaks regularly at international conferences on design, usability, surveys, and forms. From 2013 to 2016, she worked mostly with the United Kingdom’s Government Digital Service (GDS), and her work helped GDS to create the GOV.UK Design System, released as a public beta in June 2018. Her main focus at the moment is NHS Digital, mostly providing advice to their team working on the NHS Service Manual.

This talk is hosted by the TTS Research Guild and Digital.gov. The TTS Research Guild is a GSA-local community of practice for design researchers and design research enthusiasts led by Ben Peterson and Aditi Rao.

Questions about this event or future events? Send them to digitalgov@gsa.gov.