Join us for a discussion about the value of journey mapping, and how to adapt the mapping process to make the most out of remote collaboration.
Watch Video
2020
Matt Dobson
GSA
Latest Content by Matt Dobson
This Week's IDEA
Build Sites to Address the Entire User Journey
This week, we’re exploring what it means to understand the user experience, and we’re taking a look at ways to use journey mapping to find opportunities for improving products and services.
Learn the methods used by 18F and the State of Vermont as they conducted discovery research to understand and improve the experiences of Vermonters who utilize healthcare and economic assistance programs.
Watch Video
2020
Latest Content by Matt Dobson
Join us for a discussion about the value of journey mapping, and how to adapt the mapping process to make the most out of remote collaboration.
Watch Video
2020
Learn the methods used by 18F and the State of Vermont as they conducted discovery research to understand and improve the experiences of Vermonters who utilize healthcare and economic assistance programs.
Watch Video
2020
