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Guidance on building better digital services in government
“The best way to define and develop solutions is to put the people dependent on those solutions at the center of your process.” — A look at how the Centers of Excellence (CoE) team is using human centered design in their work.— via The Centers of Excellence
If you want to make worthwhile investments in the way you interact with customers, think UX. Here are some ways to communicate user experience to key stakeholders and gain support for UX improvement projects.
This week, we're taking at look at how to reframe our approach to encouraging others to build with accessibility.
Don’t let your agency waste knowledge and opportunity. Instead of planning for a handoff to O&M, plan for a long-term team. Instead of launching and then keeping it running, plan for ongoing development.— via 18F
How an HHS team developed a bilingual online tool using audience research and iterative feedback to help adults increase their recommended aerobic activity and strength training.
An interagency Apprenticeship Experience is the next generation of learning and development: hands-on learning, on-the-job training, and networked mentorship.
This week, we’d like to talk about trust, and the elements that go into building trust with people who are using our services.
When something important needs to be coordinated across the federal web space, the Federal Web Council is the vehicle for getting it done.
Digital.gov
An official website of the U.S. General Services Administration
