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Guidance on building better digital services in government
In 2019, USA.gov received nearly half a million calls! Read about how they expanded their use of interactive voice response to better serve citizens and maximize their resources.— via USA.gov
As product managers, we never stop learning because products never stop evolving and changing. You need to quickly get up to speed on a product’s technical implementation, design, user research, and business needs.— via 18F
We spoke to Ammie Farraj Feijoo, GSA’s 21st Century IDEA implementation lead, to get the rundown on what’s been accomplished and what’s on deck for 2020.
Employee experience solutions begin with exploring small changes with how we experience work on an everyday cadence.
We’re looking for speakers to share their experiences as UX practitioners in government.
The U.S. Web Design System gives flexibility to teams to build the right solution for users, but there are still plenty of design decisions that teams need to make to be successful. In short, you’ll still need a designer.— via 18F
Digital.gov
An official website of the U.S. General Services Administration
