News and Updates

As part of its ongoing effort to enhance customer experience for current and prospective exporters, the Export-Import Bank of the U.S. (Ex-Im Bank) is unveiling a new and improved customer contact center that includes an improved 1-800 number experience, along with a new email response system.

Who to call? Where to meet? What to pack? How to find fuel? Make sure your personal disaster preparedness plan includes how to quickly find functioning gas stations in your area with help from the Department of Energy’s Lantern

The Peace Corps just released a new dataset that lists all of the countries and regions Peace Corps volunteers serve. The API is RESTful and uses the JSON format. You have read in earlier columns about the different data formats for APIs and how to read the data presented by an API. As a refresher,

When it comes to implementing a social media strategy, determining how to measure success can be challenging. Yes, knowing how many followers and likes you have is beneficial. However, to really get valuable results from the trove of social

It has finally happened: Mobile has bumped TV as America’s first screen. Recent analysis from Flurry Analytics, which included data from the Bureau of Labor Statistics, found that time spent on mobile devices grew in the U.S. by 9.3% to 2 hrs and 57 minutes, while time spent watching TV has remained flat at 2 hrs and 48

As 2014 draws to a close, agencies across the federal government are beginning to think about what the customer experience (CX) landscape will look like in the years ahead. There is little doubt that 2014 saw the government make great strides on this front, setting in motion a number of initiatives that will help ensure

Shortcuts, Vanity or Marketing URLs, are all names for the requests Web managers get to shorten Web addresses. The shortened links make it easy to share long links as well as track clicks on those links. On a recent discussion thread on the Web Managers

Are you like me? Do you consistently eat too much on Thanksgiving to avoid invasive family conversations that have a high probability of 1) turning awkward and 2) forcing you to abandon a sworn blood oath to never again reveal details of your private life to loved ones? Don’t be like me. It’s your holiday,

The federal government captures almost every economic data trend through several agencies. The Federal Reserve of St. Louis offers 238,000 economic trends through FRED® (Federal Reserve Economic Data). FRED® data can be accessed through the FRED® website or the FRED® mobile app (Android | Apple). FRED® data can

This past year DigitalGov University has hosted at least one Usability event per month and we thought we’d give you a round-up of those events. After all, November 13th was World Usability Day. Since this year’s theme of World Usability Day is Engagement it would be great to take a look at the event recap

Public participation—where citizens help shape and implement government programs—is a foundation of open, transparent, and engaging government services. From emergency management and regulatory development to science and education, better and more meaningful engagement with those

What’s the weather like? When does the next movie start? What time does Target close? These are just a few questions that I may ask my phone on any given day. According to a recent Mobile Voice Study led by Google, I’m not the only having conversations with my phone. 55% of teens aged 13-18 use voice

There are many ways to apply crowdfunding in the government space. This case study highlights the U.S. Department of State’s utilization of an online crowdfunding platform (CFP) to launch the Alumni Engagement Innovation Fund 2.0 (AEIF 2.0). Through this fundraising platform, exchange program alumni were able to work on innovative solutions to the world’s toughest

The verdict is in. Placeholder text is harmful in search boxes. Searchers are on your site to complete a task. Having placeholder text inside a search box distracts from the task and it reduces the usability and accessibility of the search box. Placeholders look simple, but are in fact very tricky to use. When people

The Federal User Experience (UX) Survey helpsus to learn how we can best improve the effectiveness, ease-of-use, and value of federal digital systems by connecting their teams to their customers.

Wanna join the global climate change conversation? Arm yourself with real-time facts about Earth’s vital signs from NASA’s Earth Now mobile app. Earth Now is an app that visualizes recent global climate data, including surface air temperature, carbon dioxide, carbon

Every year, the Bureau of Justice Statistics surveys nearly 80,000 households and over 143,000 individuals about crime victimization. What is unique about this survey is that both reported and unreported crimes data is collected. The survey has a well-documented API which offers data in the CSV, XML, and JSON formats. Let’s examine the documentation to

It’s a well-known fact that the Hispanic population is growing at a rapid pace, and among the areas seeing the most interest and growth is business. According to the Small Business Administration (SBA), there are more than 3 million Hispanic-owned businesses in the U.S. today, a number that is growing at three times the national

In the mobile world, every second matters. Mobile users are a finicky bunch. They want their information anytime, anywhere and quickly. As members of the MobileGov Community of Practice have noted last year, mobile user experience is about emotion. If that emotion is not happy, you will lose the user. For this month’s DigitalGov user

Bob goes to a popular federal government site, using his assistive technology, and starts reading a teaser for an article. Just below the teaser, there’s an embedded video on the page. He presses the tab key, trying to navigate to a link for the full article, but suddenly he’s trapped—he can’t tab past the video.