News and Updates

To provide great customer service, bring your agency’s customers to the table. This is one of many insights recently offered by Stephanie Thum, Vice President of Customer Experience at the Export-Import Bank of the United States.

What is Medium? Good question. Is it a publishing platform, a social network, a distribution channel, a 21st century version of the op-ed page, or something else? With a continuously evolving feature-set, Medium defies simple classification. Perhaps it is best to think about Medium in terms of what you can accomplish with it. With a

Social media is front and center at Share.America.gov, a U.S. Department of State site managed by the Bureau of International Information Programs, that describes itself as a “platform for sharing compelling stories and images that spark discussion and debate on important topics like democracy, freedom of expression, innovation, entrepreneurship, education, and the role of civil society.”

Even on a slow day, NASA is a pretty cool place to work, but the cool factor gets cranked way up when the whole world joins in the adventure. That’s what happened this week when the New Horizons spacecraft arrived at Pluto after decade-long, three-billion-mile journey through the solar system.

Ahhh … Summer is here at last! It’s time for relaxing vacation! Whether you want to scale the peaks of Mount Everest, scuba dive in the Great Barrier Reef, ride a camel in the deserts of Mongolia, or shop in Paris—it is time for a travel app.

Many of you are part of a government community. We lead a few of them here, and new ones are forming all the time. In fact, as I was writing this article, I stumbled upon a community for government Drupal users. A co-worker recently asked me for research on communities because she is trying to

Seven new training modules aim to help Federal Challenge and Prize Community members learn more about using prize competitions to solve problems.

Despite the fact that Pluto has been downgraded to a “dwarf planet”, the analytics of federal government websites prove there are still a lot of people who want to get an up-close look. NASA’s New Horizons spacecraft, a project over nine years in the making, flew by Pluto this morning at approximately 7:49 a.m. The

Millennial Media released a new research report, Connected Consumers: Gaining Insights Across Screens, examining U.S. digital audiences from January 2014 until January 2015 with some interesting information that reinforces trends we’ve covered before.

All content needs to be developed with a mobile-first strategy, from headline choice to paragraph length. Although we are all now living in a post-mobilegeddon world, many of us are still implementing a mobile strategy. This strategy should consider several factors, including viewport size, cellular versus WiFi considerations, and load times. It should also include a

Since the United States joined the Open Government Partnership in 2011, U.S. agencies have been working alongside civil society to develop and implement commitments to increase transparency, improve participation, and curb corruption. From opening up Federal spending data to make it easier to see how taxpayer dollars are spent, to the We the People online

The Federal Election Commission (FEC) empowers citizens with the information they need to make informed decisions about their democracy. Since opening its doors in the ‘70s, the FEC has evolved to better serve the public with that information. As the

An update on the Great Federal Mobile Product Hunt.

Earlier this year, we published 15 Government Customer Service Trends for 2015. We’re halfway through the year now—how are these trends holding up? 1. Centralized Customer Offices A few agencies have created centralized customer offices, while others question the need for a single organization that focuses on the customer. As the public’s overall satisfaction with

It’s a beautiful day in the DigitalGov neighborhood, and we want you to be our neighbor: no red sweater required. The strength of digital government depends on robust collaboration across agencies, offices, and disciplines. The virtual federal neighborhood collaborates through numerous communities of practice, each of which promotes the open exchange of ideas and resources.

A Content Management System (CMS) allows people to easily publish, maintain and update information online. Choosing a CMS (or deciding whether you need one at all) is one that many agencies have faced. It’s not an easy choice because there are many solutions available to content managers. As government agencies, the majority of content we deliver is

Throughout my five-plus months so far on this blog, I have focused a great deal on creating content, the various methods to improve your content, and what exactly content is. One thing that I may not have emphasized enough is the quality of the actual writing itself and how no content strategy on the planet

Summer is here, which means it is time for the biggest holiday of the summer—Fourth of July! Independence Day is a happy time of year: BBQs, picnics, pools, sunshine and fireworks. Of course, the foundation of our celebration is American history, and there are plenty of excellent federal apps focused on this area. The American

Now you can pull the latest NIH grant content directly into your site.

You have the right to a safe workplace—and so do the employees at your favorite café, the local hospital and the construction company renovating homes in your neighborhood. But how can you tell if the businesses you patronize