News and Updates

We recently polled the Customer Experience Community of Practice (CX-COP) to discover what kinds of training people needed most to improve customer experience at their agency.

Our children spend a lot of time at school. Multiple studies have shown a direct correlation between the learning environment and student behavior. Poorly maintained school facilities with run-down buildings, broken windows, etc., lead to disorderly conduct in students, affect their ability to concentrate and learn, affect teachers, pose health risks, and reduce overall community satisfaction.

Plain language will make you a better writer. For federal employees, it’s also the law. On September 9th, Katherine Spivey, Co-Chair of the Plain Language Action and Information Network (PLAIN), presented a webinar on plain writing principles and how to apply them to Web writing. She also addressed how federal writers can comply with the

During a recent DigitalGov University webinar, Jeremy Vanderlan, Technical Deputy for AIDS.gov, explained how even fractions of a second can have a negative impact on a user’s impression of your website.

Benedict Evans, a leading mobile analyst with the Silicon Valley venture capital firm Andreessen Horowitz, published a provocative post last week about the death of the mobile Internet. He details the history of the mobile Web and posits that the mobile Internet is the Internet now. The desktop version of the Internet audience is smaller

The answer may surprise you. It takes time, resources and actual money. Why prepare a video for something that can be written about and released in

Several months or so ago, I raised the question of whether you and your agency should be podcasting. Incidentally, my post coincided with the launch of DigitalGov’s new podcast series.

In 1992, Congress passed Public Law No: 102-481, which proclaimed the first full week in October as National Customer Service Week.

Next month, Challenge.gov turns five. A technical platform, a listing of federal prize competitions, and consultation and support services for running impactful challenges all meld into the program, which brings the best ideas and talent together to solve mission-centric problems. To mark the milestone, the General Services Administration (GSA) will host a special event on

A long time ago in a federal agency building far, far away on F Street… the Great Federal Mobile Product Hunt launched at the DigitalGov Citizen Services Summit in Washington, DC.

A Digital Analytics Program (DAP) user recently contacted me with an observation/problem: The data he had from his website’s independent Web-analytics account was much, much higher than the data he was receiving in the DAP user interface. Theoretically, both tools (in this case, two separate Google Analytics accounts), were trying to measure the same thing,

We are awash in data. Data in our personal lives gives us information on everything from our nightly sleeping patterns to how many of our friends shared our latest quip on social media. So too in our professional world, where we can see the most popular devices people use to navigate our websites and are told

Google has announced a second wave of Mobilegeddon search penalties for websites using mobile app install interstitials.

The Open Data Prioritization Toolkit is categorized into phases of understanding, evaluating, and opening datasets.

In the circle of Web content life, FAQ sections are an endangered species. We’ve previously discussed the relevance of FAQs: Should FAQs go extinct, or are they a useful tool in your content ecosystem? Kathryn Catania, Chief of the Plain Language and Content Division at the U.S. Citizenship and Immigration Services, encourages agencies to take

Whether it’s the 800-year-old legacy of the Magna Carta, the Bill of Rights of the United States Constitution or the more recent Charter of Fundamental Rights of the European Union, all of these documents are powerful

During a panel discussion at the second annual DigitalGov Citizen Services Summit, a group of self-proclaimed naysayers came together to dispel myths and share advice to help everyone work together.

Following the recent OMB memo that all publicly available federal websites and Web services must implement HTTPS by December 31, 2016, Web content managers across government are considering the SEO (search engine optimization) implications of the transition, among other details.

In January, 18F Consulting announced a new kind of process for vendors to compete for software acquisition contracts. The Agile Blanket Purchase Agreement (BPA) process would be open to existing vendors on Schedule 70, and require vendors to submit a working prototype based on a public dataset—and then show their work in a publicly available

On DigitalGov, we frequently talk about some of the most popular app experiences, and research almost always shows that mobile messaging and social apps are the most frequently used. Pew Research released a new report specifically about