News and Updates

Analyzing your visitors’ search terms can help you better understand their needs. It can provide valuable data about the content and organization of the content on your site. Create a Semi-Automated Report of Terms Here’s how to create a semi-automated report for analyzing large amounts of search data on a regular basis. A human still

NOAA Fisheries to help you identify and aid stranded or

Would you like help incorporating mobile-friendly maps in your mobile sites and/or web apps? Check out Leaflet, available on the Mobile Code Sharing Catalog, a modern open-source JavaScript library for mobile-friendly interactive maps. It is developed by Vladimir Agafonkin of CloudMade with a team of dedicated contributors. Weighing

Mobile Future recently released this infographic about the proliferation of connected devices. Among the key data points: Today, there are 10 billion connected devices. By 2020, data from connected devices will more than double all global Internet traffic in 2012. Traffic

The right partner can be the key to a successful challenge competition. If you’re planning a challenge for your agency, you’ve probably had to ask: “Do we have the tools and capabilities to pull off this challenge on our own?” Why we form partnerships Often times, the answer is, “no.” But that shouldn’t stop you from

A report by the PEW Research Center, 12 trends for shaping digital news, looks at how the internet and digital devices are changing news consumption habits. While half of all Americans still prefer to get their news from

The Department of Housing and Urban Development has two apps that can help citizens learn about their housing rights, locate housing counselors and file housing discrimination complaints. The HUD Counselor Locator App allows smartphone and tablet users to locate housing counselors in their own area

One way to leverage Twitter, beyond the basics of sending messages and engaging in dialogue, is to organize a Town Hall discussion, or Twitter chat. New guidance on preparing a live chat is now available, and we need your agencies to contribute your own policies

Cloud Computing enables convenient, on-demand access to, and rapid deployment of, shared computing resources such as networks, servers, storage, applications, and services. Plan What is the Cloud? Is Cloud Computing for you? What types of services does Cloud Computing support? Types of Cloud environments Implement Learn steps to acquire, manage, and secure your agency

A Twitter town hall, or Twitter chat, is an event where agencies invite public engagement for a scheduled time period during which users can ask questions or find out more information about a topic via Twitter, much like a webinar. The questions are tagged

Mobile First is the idea that web sites should first be designed for mobile devices, including only those tasks/items that website visitors use most. Then as screen real estate increases, add in tasks/features as needed based on user priority. This means the site

(This is the second installment of an ongoing series charting the programs, events and people that make the emerging field of social media and data in government From where I sit, I think we just had a great week in #socialgov. From a sold-out international forum that demonstrated how we can use free tools to

In our very first customer experience (CX) blog post about GSA’s Office of Citizen Services and Innovative Technologies’ (OCSIT) Customer Experience Program, we published our principles and values. Our core principles say that all staff will: Take responsibility for providing an experience greater than customer expectations. Engage, listen and resolve. Design business from the outside

The Library of Congress recently released The U.S. Constitution: Analysis and Interpretation app, an iOS version of the “Constitution of the United States of America: Analysis and Interpretation.” This is a comprehensive analytical legal treatise prepared by attorneys

A few days ago a coworker asked me to look at a paragraph. He said it was on the top customer service priorities in our division. So I scooted my chair over and looked at it. Then I looked at him and asked, “But what

Pew Research Center’s Internet & American Life Project recently released their report on Cell Phone Activities for 2013. The report stated

As non-lawyers peering into the legal world, be advised this post is not official legal advice from the Office of General Counsel. These are our impressions and what we took away from the Legal Learning Series session Social Media – Privacy, Records and Litigation.

Content refers to the various types of material in different formats, such as text, images and video, that provide information to the user (it also fits into a mobile product’s information architecture).

Guest post by Cheryl Hackley who works in the Office of Public Affairs at the Federal Trade Commission. From my early days of using email, sites like MySpace, and later getting my first smartphone, it was a common practice for me to

As mentioned in previous blog posts, great efforts have been made in creating a Customer Experience program and a Customer Experience (CX) index in our Office of Citizen Services and Innovative Technologies (OCSIT) at GSA.