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Guidance on building better digital services in government
At USA.gov and USAGov en Español, we’re always looking for better ways to connect people to government information through social media. Using stories has helped us increase our engagement rate and our number of followers as we deliver helpful information to people. Stories may be a good addition to your agency’s social media strategy, too. These three tips can help you get started.— via USA.gov
We listened to feedback from people who use our materials in various languages to make sure people could find the information they need most, in the language they prefer. Now we’re relaunching our pages in multiple languages.— via Consumer Financial Protection Bureau
The beginning of the year is a good time to hunker down, reflect on the past, and envision the future. We brought some of that reflection into a design chapter meeting, where we asked the team: “What did you learn in 2022? What are you looking forward to in 2023?” Here’s what some of our team members had to say.— via 18F
The Benefits Studio is seeking feedback and collaboration as it explores texting as a tool to improve the public experience of benefits programs.
We’re spreading the #GovLove with Performance.gov the week of February 13th to celebrate public servants like you! Prepare your hearts to be warmed.— via Performance.gov
Managing government websites is a targeted exercise. Here are 5 steps to help you build and maintain a successful one.
Nine areas to focus on in the coming year to take your digital sites and services to the next level.
What is design, who are designers, and how can they help your agency? Learn how to build a design team that can help your agency solve “wicked problems” and be more innovative.
We’ve conducted several studies where we’ve noticed gaps in our onrr.gov personas, so we decided to revisit them.— via Office of Natural Resources Revenue
This guide contains initial steps for designers, researchers, and developers at the CFPB to help give the communities we design greater power and authority in the design and research process.— via Consumer Financial Protection Bureau
Trust is earned through consistency and commitment. Build sites that build trust by considering user needs, respecting people’s time, and avoiding customer experience pitfalls.
The number of people in the United States who spoke a language other than English at home nearly tripled from 23.1 million (about 1 in 10) in 1980 to 67.8 million (almost 1 in 5) in 2019, according to a recent U.S. Census Bureau report.
18F partnered with the Centers for Medicare and Medicaid Services (CMS) from December 2017 to June 2020 on the development of a product called eAPD — a user-friendly, modern product to streamline the creation, submission, review, and approval of the Advance Planning Documents that states use to request IT grant funding from CMS. We caught up with Jerome Lee of CMS, the product owner of eAPD.— via 18F
Engineering fellows with the U.S. Digital Corps share their paths to becoming software engineers and why they decide to use their skills to improve government services.
How do you make sure a website is accessible? This blog post outlines the four steps the Office of Natural Resources Revenue (ONRR - pronounced like "honor") at the U.S. Department of the Interior took to verify accessibility.— via Office of Natural Resources Revenue
Digital.gov
An official website of the U.S. General Services Administration
