News and Updates

The Government Contact Center Council (G3C) has been working with DigitalGov University to host events for the contact center community across the federal government.

iPlover is a new app from the U.S. Geological Survey (USGS) for data collection about habitats on coastal beaches and the environment surrounding them. That sounds like a really difficult and important task, but luckily for us, the app is designed for trained and vetted professionals. It is an example of another federal crowdsourcing app, but for experts. The

Multilingual does not always mean multiple accounts or websites. Increasingly, multilingual content is delivered in an integrated way, with two (or more!) languages delivered on the same website, app, or social media platform. The World Digital Library (WDL) is one example of how multiple languages can be incorporated on single platforms. The WDL is a

Sign up now to watch the DigitalGov Summit from the comfort of your desk! We have just opened up registration to attend virtually.

At the end of last year, DigitalGov posted an article predicting that 2016 would be the year of the customer. Stephanie Thum, Vice President of Customer Experience at Export-Import Bank, looked at the great strides made in federal customer service in 2014 and called it the year of “planting seeds.” She then pointed to 2015

Part of my job as an analyst on the Digital Analytics Program (DAP) team is to help agency users try to make sense of digital analytics data by using web analytics tools. I

The Pew Research Center released a deep research dive into U.S. Smartphone Use in 2015 that provided three big ideas and data points for government agencies to consider when planning their digital strategies.

Personas are fictional characters that describe an organization’s customer behaviors, emotions, attributes, motivations, and goals. They are an important tool to share customer insights and understanding across an organization. Personas also serve as a check to make sure your organization’s actions meet the needs of the majority of customers, including visitors to your website, contact

Along a somewhat personal journey (that you have chosen to join) to better define the term content, I’ve stumbled upon the puzzle of podcasts.

Creating a tweet, posting a photo, or updating a status may take mere seconds. However, a well-thought-out social media strategy is needed for long-term success. In fact, the recently released U.S. Public Participation Playbook mentions strategy in its very first play: clearly define and communicate your objectives. Knowing what you hope to accomplish and how

When the Employment and Training Administration’s CareerOneStop team embarked on a redesign of the site’s online career, training, and job resources, they didn’t dive right into the technical work. Instead, they embraced a user-centered approach that focused on the user experience (UX). Focusing on UX means taking a step back

When I first started coding using BASIC on the Commodore 64, I rarely documented my programs. Neither did many of my fellow programmers which led to numerous hours trying to figure out just exactly how a program worked. Documentation became more vital as programs became more feature rich and complex. In the API world, there

ComScore reported last week that smartphones now make up a whopping 75% of the mobile market. That’s up from 65% just one year ago. This means three-quarters of Americans over the age of 13 now have smartphones, and they are accessing government services with them more and more. This is an undeniable fact because earlier this

In case you missed it, U.S. Open Data recently launched a tool called: Let Me Get That Data For You (LMGTDY). The name is a play on the very funny Let Me Google That For You website. How LMGTDFY works Let Me Get That Data For You searches any website for

A (possibly infamous) blog post from last Friday and the discussion or debate that followed reminded me of several important points that we all may lose sight of during our hectic schedules.

Ever since we announced IFTTT was available for federal use, dozens of ideas have been shared for how program managers can use the tool to increase their productivity. I asked some API enthusiasts in the SocialGov community which of their

Finding and getting access to our own health information can be a complex process. And most of us don’t really think about having our health information readily accessible until we really need it – like in the event of an emergency, or when switching doctors or traveling. Combing through stacks of paperwork and contacting providers

The new app from the Department of Transportation’s Federal Motor Carrier Safety Administration called “QCMobile” empowers U.S. motorists to make safety their highest priority on the roadways this spring. This is a continued theme in DOT’s mobile strategy, as they have also recently released the SaferRide app. QCMobile (QC stands

Back in November 2014, I wrote about the Federal Reserve of St. Louis’ FRED® (Federal Reserve Economic Data) API. A user can access 238,000 economic trends through FRED® through a website and mobile apps. What is unique about FRED® is that a user can pull economic data directly into an Excel spreadsheet. Now, the FRED®

Data. Security. Privacy. These are the cornerstones of many discussions concerning technology. The security of citizen information when interacting with the federal government will be increasingly important as we progress into the future. A few agencies have begun to use Hyper Text Transfer Protocol Secure (HTTPS) in lieu of the standard HTTP. For these agencies,