News and Updates

Innovative work, news, and ideas from people and teams in government

Developing and evaluating content for manual accessibility and user experience (UX) tests
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2023
User experience (UX) experts across the federal government will share case studies and best practices during this virtual summit.
2023

The four operating levels of 18F projects

At 18F, we partner with government agencies to help them deliver new or modernized digital services and help set them up for success after we conclude the project. To support these outcomes, we set up our work to track on four levels: Project management, Product development, Post-18F sustainability and Learning to the broader government community.— via 18F

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Jun 13, 2023

Making the big move - Special report: Search in support of federal web modernization

For the past several years Search.gov has reported each year on the top public needs based on the search terms they used.

This special report will take a different approach. It still offers a high level view of the public experience of seeking services and information from the government. But it also tells the story of change, and how these changes affect search and findability.

— via Search.gov

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Jun 05, 2023
Join us as we observe Global Accessibility Awareness Day and talk about the real-world experience of blind users on the web.
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2023

Why vote.gov supports multiple languages

According to a 2019 U.S. Census Bureau survey, nearly 68 million people in the U.S. speak a language other than English at home. To help make the voting process accessible to everyone who is eligible, vote.gov works with state election offices, federal agencies, and non-partisan organizations to create a national source of accurate voting information and clear registration instructions in multiple languages.— via USA.gov

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May 16, 2023

The 18F design chapter

Designing technology-enabled public services requires deep expertise in how different elements of the experience come together (or don’t!). The 18F design chapter comprises four discipline-specific cohorts — service design, user experience (UX) design, product design, and content strategy — each of which has a primary focus, with corresponding tools, methods, and techniques.— via 18F

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May 02, 2023

18F Checks in With the Dawson Project at the U.S. Tax Court

In December 2020, the United States Tax Court introduced DAWSON, a modern open-source case management system developed with assistance from an industry partner and 18F. DAWSON streamlined Court operations and changed the way the public interacts with the Court.— via 18F

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Apr 25, 2023
Tune-in to learn more about what your feedback is doing for the U.S. Web Design System.
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2023