Continuing our look at user profile patterns
2022
News and Updates
Innovative work, news, and ideas from people and teams in government
Inclusive Design Patterns Research Report
The U.S. Web Design System (USWDS) is excited to provide a new library of guidance and examples focused on key digital interactions — what we call design patterns — that foster effective, inclusive, and equitable digital experiences. This online report has four pages; Summary, Findings, What’s Next, and Get Involved. It also links to the new patterns section, where you can learn how to help your users complete a complex form, identify and select a preferred language, or create a user profile.— via U.S. Web Design System
Implementing Equitable Data To Ensure Government Works for the Public
U.S. Digital Corps Fellow, Meredith Brown, reflects on her journey to civic tech and her impactful work supporting the White House Office of Science and Technology Policy.
Sunsetting Go.USA.gov: Final User Statistics
The digital landscape has changed significantly since we launched the Go.USA.gov service in 2009. Over the last two years the team looked carefully at the program holistically, taking into consideration the future of the program, the current landscape related to using shortened URLs and alignment with strategic business goals. In early 2022 we made the difficult decision to initiate steps to sunset the service.— via USA.gov
USER EXPERIENCE AND MULTILINGUAL
USAGov: Usability Test Reports
Join us for an overview of usability test reports on the next version of USA.gov.
2022
Improving Inclusion, Continuously: How We Iterated on Our Bot To Promote More Inclusive and Thoughtful Language
In 2015, TTS created a Slack bot to help us use more inclusive language. Over time, we found this bot could use some improvements. So starting in 2019, we began conducting research and iterating on our bot to further our goal of a welcoming, inclusive culture.— via 18F
Identity, Credential, and Access Management
The Privileged Identity Playbook Guides Management of Privileged User Accounts
The Privileged Identity Playbook is a practical guide to help federal agencies implement and manage a privileged user management function as part of an overall agency ICAM program.
Tips for communicating about your research with non-scientists
Using plain language to describe your work is not only important, it’s also part of the NIH mission and federal law. Here are some tips for telling the public about your research and why it matters.
Jargon Madness: A Plain Language Exercise
During the 2022 Plain Language Summit, Laura Rabuck of the Veterans Health Administration demonstrated how to promote plain language practices by focusing on jargon, a common enemy of all plain writers.
10X: A Home for Federal Innovators
10x funds ideas by federal employees on a wide range of topics related to government technology. This year, 10x is particularly interested in funding ideas that align with two themes: Digital Foundations, and Equity in Delivery. Are you the go-to person for ideas on your team? Are you the one who finds creative ways to solve problems? Do you see opportunities where others see challenges? Submit an idea—just 1 to 3 sentences—by November 30.— via General Services Administration
Putting People at the Center of Digital Government
USAGov and USAGov en Español are working to reimagine the way we provide government information and services to the public. The USAGov team is an example of how GSA’s Technology Transformation Services (TTS) is aligning and living up to the challenges outlined in the President’s Management Agenda. The focus in 2022 has been on centering the work around the people we serve.— via General Services Administration
Incorporating Evaluation into Digital Forms
The American public spends approximately 11.5 billion hours per year filling out federal government forms. Form complexity can result in lack of submission or completion, and errors on forms can cause processing delays and affect whether the form is accepted — which can have far-reaching consequences. Learn how Five GSA offices and the American public worked together to improve federal forms.— via General Services Administration
User Research
Managing Stakeholder Feedback: Lessons from Experience
During the 2022 Plain Language Summit, Stephanie Morrison from the Department of Health and Human Services provided five tips for managing reviewers when asking for feedback.
We’ll discuss our approach to developing User Profile design patterns, look at some specific guidance, and talk about why it’s so important.
2022
6 Important Factors To Consider for Digital Advertising in Government
The Federal Communicators Network community shares how agencies can approach digital advertising.
Latinx Identity in Design, Tech, and Government
TTS highlights Latinx employees in civic tech by outlining how ethnicity is defined and reported, and its importance in designing better products and services.
Medicare Open Enrollment Period Outreach & Media Materials
Medicare Open Enrollment kicks off this Saturday, October 15 and runs through December 7. Join the Centers for Medicare & Medicaid Services (CMS) on social media to help spread the word! For suggested posts and shareable images, use their partner social media toolkit – available in both English and Spanish. Don’t forget to use the hashtag #MedicareOE to engage with the conversation online.
Sunrise to Sunset: Building a Customer-centric Digital Ecosystem
GSA has developed the Digital Lifecycle Program, with tools and guidance to help teams manage a compliant, customer-centric digital property from ideation through sunsetting.
Celebrating Hispanic (and Latinx) Heritage Month at TTS: An Intersection of Identity and Public Service
In this blog, six Technology Transformation Services (TTS) employees share stories of identity and their paths into public service.
Cybersecurity Awareness Month
This year, the Federal Cyber Workforce Management and Coordinating Working Group, in partnership with OPM, is hosting an interagency contest to promote and expand awareness of the Cyber Professionals Community on Open Opportunities. This community serves as a central hub to post and participate in cyber career development opportunities. Download their Toolkit (1.29 MB, 21 pages) to learn more about the interagency contest that runs October 3rd to December 2nd.— via Open Opportunities
