Research
News and Events on Research
225 posts
The 18F Engineering Sandwich for Cloud-based Web Apps
The 18F Engineering Sandwich for Cloud-based Web Apps—18F Engineering is often thought of as a technology shop, but that’s too broad. There are very few technology choices we actually make at the project level, so, more often than not, we combine a limited set of technologies to make our applications. To explain this, we’ll use the metaphor of a sandwich shop. — via 18F
Measuring and Justifying the Government Experience
Measuring and Justifying the Government Experience—Private sector organizations use revenue as the primary measurement to justify improving experiences. Many government services don’t have revenue as a lever, so how can we justify work to improve experience? The Office of Natural Resources Revenue (ONRR) leveraged a few metrics on their team that fall into three categories: laws and regulations, improving the experience for users, and saving time for employees. — via Office of Natural Resources Revenue
Content Design for beta.ADA.gov: Writing for Action and Flexibility
Content Design for beta.ADA.gov: Writing for Action and Flexibility—18F worked with a team at the Department of Justice to redesign ADA.gov. They helped them launch beta.ada.gov, and designed new content for some of the most sought-after ADA topics. — via 18F
10x Announces 25 New Projects Launching This Fiscal Year
2022 Government UX Summit
Plain Language + Compassion Help People in Crisis
Call for Participation: 2022 Government UX Summit
Open-source Information Architecture Design: Using the Tools You Have To Conduct Card Sorting and Tree Testing
Keynote Speaker Recap: Would More Plain Language Have Saved Us From the Worst of the Pandemic?
Webinar Recap: Key Takeaways on Simplifying Hazard Communications With Plain Language
Webinar Recap: U.S. Web Design System September 2021 Monthly Call
2021 Federal Plain Language Summit
Building a Bureau-Wide Usability Collaboration Group: Lessons Learned from the U.S. Geological Survey
Involving End Users at All Stages To Create Actionable Science Products for Complex, Real-World Issues
2021 User Experience Summit
How To Navigate Challenges to Successfully A/B Test Your Emails
Next for the U.S. Web Design System
What’s Next for the U.S. Web Design System—In 2020, we brought together researchers, designers, engineers, and policymakers to conduct research across dozens of federal agencies to help support emergency response efforts related to the COVID-19 pandemic. Today we released a new and exciting report and strategy that outlines what’s next for the design system and our community. — via U.S. Web Design System