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Guidance on building better digital services in government
For federal agencies, budgeting and performance are linked by a framework that guides them in setting priorities and measuring progress. Agencies need to develop strategic objectives and performance measures so that they can track progress and demonstrate effectiveness. Performance data should be used by agencies to inform budget decisions, to ensire that resources are directed towards activities with the highest impact on achieving stated goals.
Learn how to implement the Program Management Improvement Accountability Act to deliver better websites and digital services.
Performance.gov provides the public, agencies, members of Congress, academics, and the media a view into the progress underway to improve federal government performance and accountability to the American public.
Understand how to buy, build, and deliver modern digital services while staying on the correct side of compliance with the TechFAR Hub.
Learn how to set performance goals, and identify specific KPIs and targets to measure and meet them, using web analytics.
A case study using Digital.gov as an example of how to assess, report, and take action using web analytics as part of an analytics strategy.
A step-by-step guide to picking metrics and tools for tracking performance on your site.
The U.S. Digital Service (USDS) emphasizes human-centered, community-focused approaches to improve government services by understanding and addressing the needs of those they serve. Through diverse teams, relationship-building, and deep problem analysis, USDS prioritizes solutions that reflect the voices of the public, ensuring meaningful, long-term impact. Their focus on collaboration and empathy ensures that government services are designed with users, not just for them, creating more inclusive and effective outcomes.— via U.S. Digital Service
Every day, live agents at USA.gov’s Public Experience (PX) Contact Center answer questions from the public about government benefits and services. Learn how the PX Contact Center develops a workforce of excellent agents, using immersive onboarding, tailored and continuous training, feedback loops, and calibration meetings to empower their agents to deliver accurate information. USA.gov’s system for employee and contact center management ensures that every customer interaction leaves a lasting impact.— via USA.gov
The Open Data, Design, and Development (ODDD) team discusses how OMB’s recent memo, Delivering a Digital-First Public Experience (M-23-22), inspired them to reassess their metrics plan to harmonize with policies governing federal public websites.— via Office of Natural Resources Revenue
Discover the keys to intranet success by harmonizing objectives, metrics, benchmarks, and targets. Elevate your organization’s intranet to new heights!
OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA).— via The White House
Learn how to implement the Program Management Improvement Accountability Act to deliver better websites and digital services.
Performance.gov provides the public, agencies, members of Congress, academics, and the media a view into the progress underway to improve federal government performance and accountability to the American public.
Understand how to buy, build, and deliver modern digital services while staying on the correct side of compliance with the TechFAR Hub.
Learn how to set performance goals, and identify specific KPIs and targets to measure and meet them, using web analytics.
A case study using Digital.gov as an example of how to assess, report, and take action using web analytics as part of an analytics strategy.
A step-by-step guide to picking metrics and tools for tracking performance on your site.
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The U.S. Digital Service (USDS) emphasizes human-centered, community-focused approaches to improve government services by understanding and addressing the needs of those they serve. Through diverse teams, relationship-building, and deep problem analysis, USDS prioritizes solutions that reflect the voices of the public, ensuring meaningful, long-term impact. Their focus on collaboration and empathy ensures that government services are designed with users, not just for them, creating more inclusive and effective outcomes.— via U.S. Digital Service
Every day, live agents at USA.gov’s Public Experience (PX) Contact Center answer questions from the public about government benefits and services. Learn how the PX Contact Center develops a workforce of excellent agents, using immersive onboarding, tailored and continuous training, feedback loops, and calibration meetings to empower their agents to deliver accurate information. USA.gov’s system for employee and contact center management ensures that every customer interaction leaves a lasting impact.— via USA.gov
The Open Data, Design, and Development (ODDD) team discusses how OMB’s recent memo, Delivering a Digital-First Public Experience (M-23-22), inspired them to reassess their metrics plan to harmonize with policies governing federal public websites.— via Office of Natural Resources Revenue
Discover the keys to intranet success by harmonizing objectives, metrics, benchmarks, and targets. Elevate your organization’s intranet to new heights!
OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA).— via The White House
As plain language writers and editors, we need to demonstrate the value we bring to projects. This writeup explains how to calculate the costs of our work and articulate its value.
The USAGov Contact Center is committed to meeting customers’ needs empathetically, efficiently, and accurately. Here are three tips recommended to USAGov agents for interacting with customers.— via USA.gov
Explore key metrics to optimize your agency’s intranet to foster improved user engagement, experience, and overall satisfaction.
The USAGov program has been developing a new iteration of our bilingual sites, USA.gov and USAGov en Español. In the process of building beta.USA.gov and beta.USA.gov en Español, we’ve been rethinking our work style and priorities. Follow the “Building Beta” series to learn how we’re reimagining the way we approach product management, usability, accessibility, content creation, analytics, and outreach.— via USA.gov
At USA.gov and USAGov en Español, we’re always looking for better ways to connect people to government information through social media. Using stories has helped us increase our engagement rate and our number of followers as we deliver helpful information to people. Stories may be a good addition to your agency’s social media strategy, too. These three tips can help you get started.— via USA.gov
We’re spreading the #GovLove with Performance.gov the week of February 13th to celebrate public servants like you! Prepare your hearts to be warmed.— via Performance.gov
The digital landscape has changed significantly since we launched the Go.USA.gov service in 2009. Over the last two years the team looked carefully at the program holistically, taking into consideration the future of the program, the current landscape related to using shortened URLs and alignment with strategic business goals. In early 2022 we made the difficult decision to initiate steps to sunset the service.— via USA.gov
GSA has developed the Digital Lifecycle Program, with tools and guidance to help teams manage a compliant, customer-centric digital property from ideation through sunsetting.
Learn how GSA uses collaboration, empathy, and existing expertise to modernize their digital portfolio and improve customer experience.
Finding Post-award Balance With Quality Assurance—If you’re one of the many federal employees carrying out your mission through contracting, you might have an important question: how do I know if my contractor is doing a good job? Even if you don’t have a strong technical background, there are steps you can take to build your confidence in the project’s maintainability and sustainability.— via 18F
If you’re one of the many federal employees carrying out your mission through contracting, you might have an important question: how do I know if my contractor is doing a good job? Even if you don’t have a strong technical background, there are steps you can take to build your confidence in the project’s maintainability and sustainability.— via 18F
Digital.gov
An official website of the U.S. General Services Administration
