Mobile

Mobile-friendly government websites improve access and user experience

People increasingly use their mobile devices to access critical information. Ensuring that government websites work well on mobile devices not only improves the overall user experience but also increases visibility of government services and information. Mobile-friendly federal websites are a part of digital inclusion, transparency, and accountability.

Related Policy

Connected Government Act

Connected Government Act
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Featured Resource

Mobile SOW and Developer Qualifications

Structuring a Statement of Work (SOW) for the development or modification of mobile products should be similar to any SOW your government organization issues for IT products and services.

Join the User Experience Community

User Experience

Create better user-centered products for the public.

Join the Web Managers Community

Web Managers

Create a better online experience for the public alongside government web content managers.

Mobile: essential knowledge

Mobile events

Annual Summit

2023 Government UX Summit

User experience (UX) experts across the federal government will share case studies and best practices during this virtual summit.
2023

Mobile news

Justice department to publish final rule to strengthen web and mobile app access for people with disabilities

On April 8, Attorney General Merrick B. Garland signed a final rule under Title II of the Americans with Disabilities Act (ADA) to ensure the accessibility of web content and mobile applications for people with disabilities. This final rule clarifies the obligations of state and local governments to make their websites and mobile applications accessible. Learn more about this rule and why the Attorney General believes it will “break down barriers that have kept people with disabilities from fully participating in American Life.”— via Department of Justice

doj logo
Apr 08, 2024

Designing with empathy

Discover the transformative power of empathy in design with USAGov’s benefit finder. From simplifying applications to a mobile-first approach, the revamped tool not only functions efficiently in two different languages and cultural contexts, but demonstrates the consideration for users in challenging situations. Explore how empathy turned a government service into a compassionate lifeline, creating a product that genuinely understands and meets people where they are.— via USA.gov

usagov logo
Jan 25, 2024

Why the American People Deserve a Digital Government

OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA).— via The White House

whitehouse logo
Sep 22, 2023

Resources on Mobile

  • Introduction to QR codes

    What is a QR code and how can you create one? What are some alternatives to using QR codes? This introductory resource will help you explore your options.

  • U.S. Web Design System

    A design system for the federal government that makes it easier to build accessible, mobile-friendly government websites for the American public.

  • Eight Principles of Mobile-Friendliness

    Following these principles will help you make your site more usable and user-friendly.

  • An Introduction to USWDS 3.0

    A design system for the federal government that makes it easier to build accessible, mobile-friendly government websites for the American public.

  • How to track performance

    A step-by-step guide to picking metrics and tools for tracking performance on your site.

  • Mobile Development Strategies

    The following is a list of the most common mobile development strategies.

  • A Guide to Creating Mobile-Friendly Websites

    Based on a recent six-month study, this guide outlines the top five practices needed to improve the mobile-friendliness of federal websites: the optimization of JavaScript, CSS, and images, caching, and pop-ups.

  • Connected Government Act

    Resources to help your agency comply with the Connected Government Act.

  • Mobile User Experience Guidelines

    These mobile user experience guidelines were distilled from community feedback about mobile UX practices.

  • Mobile SOW and Developer Qualifications

    Structuring a Statement of Work (SOW) for the development or modification of mobile products should be similar to any SOW your government organization issues for IT products and services.

Tools and Services

  • U.S. Digital Registry

    An inventory of official government social media accounts and mobile apps.

  • U.S. Web Design System

    A toolkit of principles, guidance, and code that helps agency digital teams build accessible, mobile-friendly government websites for the American public.

More News and Events on Mobile

580 posts

Justice department to publish final rule to strengthen web and mobile app access for people with disabilities

On April 8, Attorney General Merrick B. Garland signed a final rule under Title II of the Americans with Disabilities Act (ADA) to ensure the accessibility of web content and mobile applications for people with disabilities. This final rule clarifies the obligations of state and local governments to make their websites and mobile applications accessible. Learn more about this rule and why the Attorney General believes it will “break down barriers that have kept people with disabilities from fully participating in American Life.”— via Department of Justice

doj logo
Apr 08, 2024

Designing with empathy

Discover the transformative power of empathy in design with USAGov’s benefit finder. From simplifying applications to a mobile-first approach, the revamped tool not only functions efficiently in two different languages and cultural contexts, but demonstrates the consideration for users in challenging situations. Explore how empathy turned a government service into a compassionate lifeline, creating a product that genuinely understands and meets people where they are.— via USA.gov

usagov logo
Jan 25, 2024

Why the American People Deserve a Digital Government

OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA).— via The White House

whitehouse logo
Sep 22, 2023
Annual Summit

2023 Government UX Summit

User experience (UX) experts across the federal government will share case studies and best practices during this virtual summit.
2023
Policy

Go-Live Checklist for Federal Websites

Covering the breadth of federal web policy, the new downloadable checklist organizes policy requirements into nine categories and explains what your agency needs to do to meet each requirement.

Jan 13, 2022

Code.gov Better Know an Engineer: Rayvn Manuel

Code.gov Better Know an Engineer: Rayvn Manuel—We’re back with another installment of Better Know an Engineer. We are pleased to feature a friend of Code.gov and all-around amazing person, Rayvn Manuel; senior application developer and DevOps engineer at the Smithsonian Insitute's National Museum of African American History and Culture (NMAAHC).— via Code.gov

codegov logo
Aug 13, 2020