{
    "version" : "https://jsonfeed.org/version/1",
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    "title" : "National Customer Service Week: Coming Soon! |Digital.gov",
    "description": "National Customer Service Week: Coming Soon!",
    "home_page_url" : "/preview/gsa/digitalgov.gov/cms/news/2024/07/2024-07-02-case-study-increasing-access-to-required-bankruptcy-meetings/","feed_url" : "/preview/gsa/digitalgov.gov/cms/news/2024/07/2024-07-02-case-study-increasing-access-to-required-bankruptcy-meetings/2015/08/24/national-customer-service-week-coming-soon/index.json","item" : [
    {"title" :"National Customer Service Week: Coming Soon!","summary" : "Help us celebrate the Everyday Heroes in our agencies during Customer Service Week, October 5-9, 2015. In 1992, Congress passed Public Law No: 102-481, which proclaimed the first full week in October as National Customer Service Week. The Principles and Practices Subgroup of the Customer Service Cross Agency Priority (CAP) Goal has started work on","date" : "2015-08-24T10:00:40-04:00","date_modified" : "2024-07-05T22:14:24-04:00","authors" : {"alison-sturgeon" : "Alison Sturgeon"},"topics" : {
        
            "customer-experience" : "Customer experience",
            "product-and-project-management" : "Product and project management"
            },"branch" : "cms/news/2024/07/2024-07-02-case-study-increasing-access-to-required-bankruptcy-meetings",
      "filename" :"2015-08-24-national-customer-service-week-coming-soon.md",
      
      "filepath" :"news/2015/08/2015-08-24-national-customer-service-week-coming-soon.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/cms/news/2024/07/2024-07-02-case-study-increasing-access-to-required-bankruptcy-meetings/content/news/2015/08/2015-08-24-national-customer-service-week-coming-soon.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/cms/news/2024/07/2024-07-02-case-study-increasing-access-to-required-bankruptcy-meetings/content/news/2015/08/2015-08-24-national-customer-service-week-coming-soon.md","slug" : "national-customer-service-week-coming-soon","url" : "/preview/gsa/digitalgov.gov/cms/news/2024/07/2024-07-02-case-study-increasing-access-to-required-bankruptcy-meetings/2015/08/24/national-customer-service-week-coming-soon/","content" :"\u003cdiv class=\"image\"\u003e\n  \u003cimg\n    src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2014/09/600-x-366-Customer-service-concept-in-word-tag-cloud-on-white-rafal_olechowski-iStock-Thinkstock-452236277.jpg\"\n    alt=\"Customer service concept in word tag cloud on white\"/\u003e\u003c/div\u003e\n\n\n\u003cp\u003eHelp us celebrate the Everyday Heroes in our agencies during Customer Service Week, October 5-9, 2015.\u003c/p\u003e\n\u003cp\u003eIn 1992, Congress passed \u003ca href=\"https://www.congress.gov/bill/102nd-congress/senate-joint-resolution/166/text\"\u003ePublic Law No: 102-481\u003c/a\u003e, which proclaimed the first full week in October as National Customer Service Week. The Principles and Practices Subgroup of the Customer Service Cross Agency Priority (CAP) Goal has started work on a Customer Service Week Toolkit which will feature sample social media posts, pictures to share on social media and agency websites, and posters to display in offices. Federal agencies are encouraged to promote Customer Service week, and the new toolkit should make it easy to participate.\u003c/p\u003e\n\u003cp\u003eThe toolkit will include marketing materials such as articles and good news stories, proposals for executives to observe front-line work and thank employees for their service, and sample language to include in employee newsletters, emails or other communications.\u003c/p\u003e\n\u003cp\u003eThere will also be local networking events throughout Customer Service Week in the local Washington, D.C. area, so stay tuned for an event near you!\u003c/p\u003e\n\u003cp\u003eWe encourage all agencies to participate in Customer Service Week and to use these materials and resources. Please email \u003ca href=\"mailto:Alison.a.sturgeon@ssa.gov\"\u003eAlison Sturgeon\u003c/a\u003e or \u003ca href=\"mailto:Rachel.flagg@gsa.gov\"\u003eRachel Flagg\u003c/a\u003e with questions, or to share ideas and resources for the Customer Service Week Toolkit, which will be available in early September.\u003c/p\u003e\n"}
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}