{
    "version" : "https://jsonfeed.org/version/1",
    "content" : "news",
    "type" : "single",
    "title" : "Smart Traveler App |Digital.gov",
    "description": "Smart Traveler App",
    "home_page_url" : "/preview/gsa/digitalgov.gov/cms/news/2024/07/2024-07-02-case-study-increasing-access-to-required-bankruptcy-meetings/","feed_url" : "/preview/gsa/digitalgov.gov/cms/news/2024/07/2024-07-02-case-study-increasing-access-to-required-bankruptcy-meetings/2012/11/20/smart-traveler-app/index.json","item" : [
    {"title" :"Smart Traveler App","summary" : "Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by Department of State. Secretary Clinton often talks about using “21st Century Statecraft” at the State Department. For us in the website office, this equates to using new tools","date" : "2012-11-20T02:22:34-04:00","date_modified" : "2024-07-05T22:14:24-04:00","authors" : {"jparcell" : "Jacob Parcell"},"topics" : {
        
            "mobile" : "Mobile"
            },"branch" : "cms/news/2024/07/2024-07-02-case-study-increasing-access-to-required-bankruptcy-meetings",
      "filename" :"2012-11-20-smart-traveler-app.md",
      
      "filepath" :"news/2012/11/2012-11-20-smart-traveler-app.md",
      "filepathURL" :"https://github.com/GSA/digitalgov.gov/blob/cms/news/2024/07/2024-07-02-case-study-increasing-access-to-required-bankruptcy-meetings/content/news/2012/11/2012-11-20-smart-traveler-app.md",
      "editpathURL" :"https://github.com/GSA/digitalgov.gov/edit/cms/news/2024/07/2024-07-02-case-study-increasing-access-to-required-bankruptcy-meetings/content/news/2012/11/2012-11-20-smart-traveler-app.md","slug" : "smart-traveler-app","url" : "/preview/gsa/digitalgov.gov/cms/news/2024/07/2024-07-02-case-study-increasing-access-to-required-bankruptcy-meetings/2012/11/20/smart-traveler-app/","content" :"\u003cp\u003e\u003cem\u003e\u003ca href=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2013/12/Smart_Traveler_App.jpg\"\u003e\u003cdiv class=\"image\"\u003e\n  \u003cimg\n    src=\"https://s3.amazonaws.com/digitalgov/_legacy-img/2013/12/Smart%5c_Traveler%5c_App.jpg\"\n    alt=\"Smart\\_Traveler\\_App\"/\u003e\u003c/div\u003e\n\n\u003c/a\u003eMobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by \u003cstrong\u003e\u003ca href=\"http://www.state.gov/\" rel=\"nofollow\"\u003eDepartment of State\u003c/a\u003e\u003c/strong\u003e.\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003eSecretary Clinton often talks about using “21st Century Statecraft” at the State Department. For us in the website office, this equates to using new tools to get information to the American people. Having a Secretary who understands the power of such innovative tools has definitely helped us move forward. We have four new innovative CMS sites and an app including a new state.gov, m.state.gov, My State Department and our Smart Traveler app.\u003c/p\u003e\n\u003ch2 id=\"why-we-did-it\"\u003eWhy We Did It\u003c/h2\u003e\n\u003cp\u003e\u003ca href=\"http://www.state.gov\"\u003eState.gov\u003c/a\u003e is an electronic library with hundreds of thousands of documents dating back to 1995. Since making all state.gov content mobile friendly would require a wholesale redesign, and since large reports and PDFs are unsuitable for tiny screens and since mobile’s simplified navigation won’t play well with current content architecture, a mobile site was needed to hold separate content in a mobile structure (also in app form).\u003c/p\u003e\n\u003ch2 id=\"what-we-did\"\u003eWhat We Did\u003c/h2\u003e\n\u003cp\u003eOur first foray was \u003ca href=\"http://m.state.gov/\" rel=\"nofollow\"\u003em.state.gov\u003c/a\u003e, accessible via any hand-held device. The contract developer for the state.gov CMS built m.state.gov and made it so that content editors (government FTE’s) can publish content once and have it update on state.gov, m.state.gov, and My State Department. Next came our first iPhone app — Smart Traveler. Travel.state.gov took over the reigns so most of the content contained in the app came from their information and the contract developer from state.gov built the app. And finally My State Department was developed and allowed people to customize state.gov to stay up-to-date on their favorite State topics.\u003c/p\u003e\n\u003ch2 id=\"how-it-worked\"\u003eHow It Worked\u003c/h2\u003e\n\u003cp\u003eUsage stats, Forsee Results (pop-up survey) feedback, and search stats for state.gov helped us identify which content to include. And since initial launch, we have expanded some categories and added new features. For Smart Traveler, Forsee Results asked state.gov visitors which platform they would prefer (iOS, Android, or BB).\u003c/p\u003e\n\u003ch2 id=\"what-we-learned\"\u003eWhat We Learned\u003c/h2\u003e\n\u003cp\u003eSince Smart Traveler was State’s first official iPhone app, we learned that there was a lot of internal processes for approval that had to be established. Legal office had to approve Apple’s ToS and much of the 1.5 years it took to get the app from conception to iTunes, was spent on internal processes and approvals.\u003c/p\u003e\n\u003ch2 id=\"what8217s-next\"\u003eWhat’s Next\u003c/h2\u003e\n\u003cp\u003eWe’re exploring Drupal and the use of API’s, with the thought of choosing one of our stand-alone sites or a smaller section of state.gov for a first guinea pig. Our hope is to eventually build a new state.gov site from the ground up that would be mobile friendly from the start.\u003c/p\u003e\n\u003ch2 id=\"contact\"\u003eContact\u003c/h2\u003e\n\u003cp\u003e\u003ca href=\"mailto:ClarkJE4@state.gov\" title=\"email\"\u003eClarkJE4 (at) state (dot) gov\u003c/a\u003e\u003c/p\u003e\n"}
  ]
}