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Guidance on building better digital services in government
Julie Strothman
GSA |
Julie Strothman is a user experience designer at 18F. Focusing on inclusive design, Julie has worked on apps to make affordable housing findable, to help agencies provide support to people experiencing homelessness, and to help citizens assess their community’s health through public health and environmental data.
This week, we’re exploring what it means to understand the user experience, and we’re taking a look at ways to use journey mapping to find opportunities for improving products and services.