News and Updates

Bringing Water Protection into the Modern Age

Information technology is everywhere. How we communicate, and how we share with one another has gone digital, saving paper, time, money, and making it easier to get information faster and more reliably. Forty-three years ago, when the Clean Water Act was enacted, things moved a little slower. But the significance and impact of this important

Cynthia Giles

Oct 01, 2015

The Data Briefing: Connecting the (Data) Dots—NASA’s NYSpaceTag App

OpenNASA has recently completed another redesign of their site. With over 31,000 data sets, 194 code repositories and 36 APIs, OpenNASA probably has the largest collection of open data of any of the federal agencies. An especially helpful feature is a set of icons devoted to five types

Bill Brantley

Sep 30, 2015

How OSTP Crowdsourced A Crowdsourcing Toolkit

To promote crowdsourcing, one effective tool is, well, crowdsourcing. Today, the White House Office of Science and Technology Policy (OSTP) and the Federal Community of Practice for Crowdsourcing and Citizen Science (CCS) unveiled the Citizen Science and Crowdsourcing Toolkit. The toolkit contains information, resources, and best practices federal agencies can use to harness the power

Ashley Wichman

Sep 30, 2015

Trends on Tuesday: How Much Does It Cost to Go Mobile?

A penny saved is a penny earned. But spending your pennies on mobile development is necessary to meet 21st century needs.

Ashley Wichman

Sep 29, 2015

Analytics

NASA + Lunar Eclipse = A Super(moon) Match Made in Metrics Heaven

NASA’s reach over the last 24 hours eclipsed that of the regulars typically seen in government digital metrics.

Toni Bonitto

Sep 28, 2015

Introducing the U.S. Web Design Standards

The U.S. Web Design Standards are the U.S. government’s very own set of common UI components and visual styles for websites. It’s a resource designed to make things easier for government designers and developers, while raising the bar on what the American people can expect from their digital experiences.

Sep 28, 2015

The Content Corner: Defining Your Core

Through the course of this blog, I have frequently mentioned the need to feed the content beast and have discussed tactics such as the content pillar and various other aspects of developing a solid content strategy. Recent research from the Content Marketing Institute found the average business-to-business (B2B) company uses 13 content marketing tactics or

Tyrus Manuel

Sep 28, 2015

Negotiating a Mobile Terms of Service Agreement

In our personal lives, most of us barely pay attention to Terms of Service (TOS) agreements. But in our professional lives, as federal employees, mindlessly clicking through a TOS is not an option. The DigitalGov article Getting to Yes: Working with Vendors to Secure Terms of Service and Federal Friendly Pricing explored the legal dilemmas

Ashley Wichman

Sep 25, 2015

Setting Up a Performance Measurement Team

As part of an organizational shift to functional teams at GSA’s Federal Citizen Information Center (FCIC), we created a Performance Measurement Team that consolidates data analysis for our websites, contact center channels, and marketing channels. Instead of looking at metrics within the bubble of each program, we’re beginning to leverage insights across programs. These are

Marybeth Murphy

Sep 24, 2015

Track Time and Wages with Labor’s Timesheet App

The U.S. Department of Labor has created a free mobile app for employees to independently capture and track the hours they work and determine the wages they are owed.

Nirmala Ramprasad

Sep 24, 2015

USA.Gov Launches vote.USA.gov to Help Citizens Register and Connect with States

One of the most important rights of American citizens is the right to vote. It is the foundation of our democracy, and in many ways, the basis of our government. This is why the team at USA.gov is excited to announce the launch

Sarah Crane

Sep 23, 2015

The Data Briefing: Surrounded by Fields of Federal Data—U.S. Patent and Trademark Office’s PatentsView

Hello, everyone. My summer sabbatical was short but educational, and I am glad to be back in the federal government. I am also excited to again take up the weekly API article that is now expanded to include all things federal government data. Much has happened in the open data realm, and there is much

Bill Brantley

Sep 23, 2015

Trends on Tuesday: Content is King for Mobile Apps

Yahoo’s mobile analytics service, Flurry, released a new and provocative report about mobile apps versus mobile browser usage, in which they found audiences are spending almost an hour more with their mobile phones than last year.

Will Sullivan

Sep 22, 2015

Understanding Your Customer

How well do you know your customers? There’s a new guide out from the Excellence In Government (EIG) Fellows Program to help you do just that. Led by the Partnership for Public Service, EIG is a federal government initiative to train future leaders. This year, three hundred federal employees took the EIG journey to learn

Andrea D. Williamson

Sep 22, 2015

The Content Corner: Harness the Power of User-Generated Content

As of 2015, Millennials spent 30% of their time consuming user-generated content (UGC), and 54% of that group find UGC more trustworthy than content generated by a specific brand. This covers everything from user-generated reviews on Yelp! to short-form videos. Another benefit of UGC is that it helps crowdsource the burden of feeding the content

Tyrus Manuel

Sep 21, 2015

How a Two-Day Sprint Moved an Agency Twenty Years Forward

At 18F Consulting, we experiment with ways to empower agencies to build cost-efficient, excellent digital solutions. Recently we partnered with the Department of Labor’s Wage and Hour Division (WHD) to run a two day “Design/Dev Agile Sprint.” Background: Investigators in Wage and Hour Division The Department of Labor’s Wage and Hour Division is responsible for

Jesse Taggert

Sep 21, 2015

Under the Hood: Building a New College Scorecard with Students

How the U.S. Digital Service worked with students, families, schools, developers, and teams across the federal government to rebuild the new College Scorecard tool.

Lisa Gelobter

Sep 18, 2015

Success Spotlight: Challenge Takes Students, Biomedicine to Next Level

Leaders in the biomedical field will applaud a team of student researchers October 9 for developing a potentially lifesaving device in response to a competition published on Challenge.gov in March. The accolades come a day after the website, a no-cost platform for federal agencies to publish

Eric Beidel

Sep 18, 2015

Mission Possible: Experts Plot the Steps for Running Successful Prize Competitions

Long before the final prize is awarded, a successful challenge starts with a master plan. That’s the point experts drove home during Operational Best Practices and Lessons Learned, the third webinar in Challenge.gov’s ongoing series on running successful prize competitions. Sandeep Patel, open innovation manager for the U.S. Department of Health and Human Services’ Idea Lab,

Judy Romano

Sep 18, 2015

Using Customer Feedback to Improve HealthCare.gov

We recently polled the Customer Experience Community of Practice (CX-COP) to discover what kinds of training people needed most to improve customer experience at their agency.

Jacqueline Snee

Sep 17, 2015