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Guidance on building better digital services in government
Artificial intelligence involves machines programmed to learn and reason.
Artificial intelligence (AI) is an emerging technology where machines are programmed to learn, reason, and perform in ways that simulate human intelligence. Although AI technology took a dramatic leap forward, the ability of machines to automate manual tasks has been around for a long time. Today’s AI can analyze vast amounts of data to identify patterns and trends, providing insights to improve decisions in areas like resource allocation and risk management. Follow your agency’s guidance on security and best practices when using AI.
Ensuring the U.S. leads in safe, secure, and trustworthy artificial intelligence innovation to harness the opportunities of AI while mitigating its risks.
The federal government is actively discussing the transformative potential of artificial intelligence (AI). It has the potential to transform our digital service delivery, automate tasks, and enhance data analysis. However, AI also presents challenges and risks such as bias and ethical concerns. The team at 18F provides a quick overview of AI, its place in government today, and the techniques and frameworks they are currently using to navigate this complex new landscape.— via 18F
Learn what types of information people searched for on federal websites in 2023, see emerging trends the team is exploring to improve customers’ search experience in 2024, and check out three new updates. The data tab provides insightful summaries for 13 popular topic areas—and lists the public’s top 25 search terms, in their own words, for each.— via Search.gov
The White House Office of Science and Technology Policy (OSTP) this week convened a roundtable that highlighted the Biden-Harris Administration’s priorities to develop and deploy advanced AI tools that benefit the health and wellbeing of all Americans. The discussion focused on deepening awareness and understanding of the benefits and risks of AI and welcoming new ideas on the responsible development of AI to improve health outcomes for all Americans. Working sessions focused on specific use cases, including where AI can be used to mitigate public health challenges, and improve access by supporting equitable health decision-making in resource-limited settings.— via The White House
Bots can help us improve our inclusivity by gently nudging us to use more appropriate language, explaining why some terms are offensive, and prompting us to consider others.
GSA Celebrates the 10th Anniversary of the Presidential Innovation Fellows (PIF) Program—Since 2012, over 200 Presidential Innovation Fellows have supported initiatives at more than 50 agencies, providing expert advice in specialized disciplines such as artificial intelligence, data strategy, product management, human-centered design, software development, and digital strategy. These efforts have enhanced agencies’ abilities to provide the best customer experience for their stakeholders and the public. The PIF program plans to celebrate the anniversary over the next year with activities to highlight the program’s impact and community since it launched.— via General Services Administration
Steps to promote the safe, secure, and trustworthy use of AI. Includes: progress reports, federal agency use cases, and voluntary private sector commitments, as well as the Blueprint for an AI Bill of Rights, NIST AI Risk Management Framework, National AI R&D Strategic Plan, and National AI Research Resource (NAIRR) Pilot.
Establishes new standards for AI safety and security, protects Americans’ privacy, advances equity and civil rights, stands up for consumers and workers, promotes innovation and competition, advances American leadership around the world, and more.
Summarizes the eight sections of the Executive Order: New Standards for AI Safety and Security; Protecting Americans’ Privacy; Advancing Equity and Civil Rights; Standing Up for Consumers, Patients, and Students; Supporting Workers; Promoting Innovation and Competition; Advancing American Leadership Abroad; and Ensuring Responsible and Effective Government Use of AI.
A report by the Select Committee on Artificial Intelligence of the National Science and Technology Council.
From the White House Office of Science and Technology Policy (OSTP), the Blueprint for an AI Bill of Rights is a set of five principles and associated practices to help guide the design, use, and deployment of automated systems to protect the rights of the American public in the age of artificial intelligence.
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The federal government is actively discussing the transformative potential of artificial intelligence (AI). It has the potential to transform our digital service delivery, automate tasks, and enhance data analysis. However, AI also presents challenges and risks such as bias and ethical concerns. The team at 18F provides a quick overview of AI, its place in government today, and the techniques and frameworks they are currently using to navigate this complex new landscape.— via 18F
Learn what types of information people searched for on federal websites in 2023, see emerging trends the team is exploring to improve customers’ search experience in 2024, and check out three new updates. The data tab provides insightful summaries for 13 popular topic areas—and lists the public’s top 25 search terms, in their own words, for each.— via Search.gov
The White House Office of Science and Technology Policy (OSTP) this week convened a roundtable that highlighted the Biden-Harris Administration’s priorities to develop and deploy advanced AI tools that benefit the health and wellbeing of all Americans. The discussion focused on deepening awareness and understanding of the benefits and risks of AI and welcoming new ideas on the responsible development of AI to improve health outcomes for all Americans. Working sessions focused on specific use cases, including where AI can be used to mitigate public health challenges, and improve access by supporting equitable health decision-making in resource-limited settings.— via The White House
Bots can help us improve our inclusivity by gently nudging us to use more appropriate language, explaining why some terms are offensive, and prompting us to consider others.
GSA Celebrates the 10th Anniversary of the Presidential Innovation Fellows (PIF) Program—Since 2012, over 200 Presidential Innovation Fellows have supported initiatives at more than 50 agencies, providing expert advice in specialized disciplines such as artificial intelligence, data strategy, product management, human-centered design, software development, and digital strategy. These efforts have enhanced agencies’ abilities to provide the best customer experience for their stakeholders and the public. The PIF program plans to celebrate the anniversary over the next year with activities to highlight the program’s impact and community since it launched.— via General Services Administration
This feature on Agata Ciesielski, a fellow in the White House Presidential Innovation Fellowship (PIF) Program, highlights the opportunities provided by the program to work on big impact inter-agency problems, such as elevating artificial intelligence solutions.
Education’s FSA team behind Aidan® shares what they’ve learned over the past two years to help drive improvements and expand the product to a wider range of users.
The 2021 State of Federal Robotic Process Automation (RPA) Report describes the growth and maturity of federal RPA programs to convey agency progress in digital transformation and automation.
Three federal teams showcase their success using chatbots to improve customer satisfaction, increase availability, and empower their users to accomplish tasks faster.
Aidan, Federal Student Aid’s new virtual assistant, gives customers instant responses to questions about financial aid, loan balances, repayment plans, where to find pages on StudentAid.gov, how to identify their loan servicers, and more, without having to contact a call center.
Learn how federal agencies are using AI, data, cloud computing, customer experience, and the TTS tech stack to improve civic resources for all Americans.
User-centered design is critical for meetings—from the front lines to C-suite. How might we host more hands-on learning sessions and experience exchanges to improve and customize the way the federal workforce communicates to diverse stakeholders?
Digital.gov
An official website of the U.S. General Services Administration
