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Guidance on building better digital services in government
Making sure that USA.gov and USAGov en Español remain accessible to people with disabilities is essential. The product team shares four testing tips they’ve learned to help ensure that everyone has equal access to digital products and services.— via USA.gov
The report, the FY23 Governmentwide Section 508 Assessment, evaluates reporting entities’ adherence to the criteria established by the White House Office of Management and Budget (OMB) in coordination with GSA, the White House Office of Science and Technology Policy (OSTP), and the U.S. Access Board (USAB). It provides a baseline and recommendations for strengthening compliance initiatives and enhancing Section 508 activities across the federal government.— via General Services Administration
The Biden-Harris Administration is championing inclusivity by requiring federal agencies to prioritize accessibility in the digital space, recognizing the gap in access for the 61 million Americans with disabilities on nearly half of popular federal government websites. The new guidance mandates rigorous testing, inclusion of individuals with disabilities in design processes, and the incorporation of experts in procurement, emphasizing a commitment to universal access. Read more to discover how these measures aim to change the federal digital experience for all Americans.— via The White House
Understand how to use natural language processing and advanced analytics to gain insights on high-impact service performance and survey design.
Explore the evolution of search experiences on federal websites as Search.gov introduces customizable search filters, providing users with the same flexibility familiar from e-commerce sites. Devolve into the NASA case study, uncovering how this innovative feature enhances accessibility and efficiency for a seamless user journey.— via USA.gov
GSA’s Fine Arts team recently leveraged modern product development practices to launch the new collection website.
Have you conducted user research and are now wondering which artifacts or outputs you can share and with whom? 18F provides tips on determining your target audiences, using discretion for sensitive data, and ensuring that such work complies with the Paperwork Reduction Act (PRA).— via 18F
The Office of Management and Budget (OMB) is requesting public comment on a new draft memorandum to strengthen and enhance the Federal Risk and Authorization Management Program (FedRAMP). The comment period for the Modernizing the Federal Risk and Authorization Management Program (FedRAMP) memo has been extended to December 22, 2023.— via FedRAMP
A GSA SmartPay product owner shares her experience designing user-centered, accessible content for multiple audiences.
A GSA SmartPay product owner shares his experiences as a first-time product owner in a government agile development project.
The GSA SmartPay program, the largest government charge card and commercial payment solutions program in the world, celebrated their 25th anniversary by launching three new websites with a user-centered, agile approach.
Discover how the Open Data, Design, and Development (ODDD) team at the Office of Natural Resources Revenue (ONRR) transformed their federal projects with Agile methodologies, creating a culture of collaboration, accountability, and openness. From unique sprint names to engaging traditions and innovative knowledge-sharing practices, this blog post offers insights into building a high-performing dream team in government.— via Office of Natural Resources Revenue
Discover the keys to intranet success by harmonizing objectives, metrics, benchmarks, and targets. Elevate your organization’s intranet to new heights!
The Language Access Plan describes the CFPB’s policy and how the CFPB’s language access activities are implemented across operations, programs, and services.— via Consumer Financial Protection Bureau
Dynamic careers are derived from creativity, accountability, influence and strategic planning. Learn about how enhancing job skills builds resilience in today’s work environment.
The inaugural Federal CX Summit will be held November 16th, 2023. Featured speakers from across government will share how to focus on delivering impact to customers and building CX capacity, and will discuss innovations, trends, and technologies that can be leveraged to enhance customer experience at federal agencies. Register to attend this virtual event co-hosted by the Customer Experience Center of Excellence (CX CoE), 18F, and the CX Community of Practice.— via The Centers of Excellence
As a bilingual program, USAGov aims to give English and Spanish-language audiences the information they want in the cultural context they need. Here are a few main things the team learned when transcreating messaging through the USAGov and USAGov en Español outreach channels.— via USA.gov
Best practices for security administration of control systems and their components. Specific guidance and lessons learned from a federal information system manager.
Exploring High-Impact Service Provider performance through open source data analysis to enhance customer experience with federal services.
Digital.gov
An official website of the U.S. General Services Administration
