Human-centered design for IT centralization
Are you working on an IT centralization project? Here is why taking the time to prioritize users is important and will result in services that work better for the people you serve. — via 18F
User Experience
User experience involves every interaction a user has with an agency.
More News and Events on User Experience
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Sponsored by the User Experience Community of Practice (UX CoP) and DigitalGov, this event is an opportunity to share experiences and lessons learned in UX and network with other UX practitioners from across the government.
Hosted by Digital.gov and the User Experience Community of Practice
2019
Journey Maps as Communication Tools
The team at Office of Natural Resources Revenue wrote about how they use journey mapping to help teams look at their agency’s processes in a more comprehensive way. — via Office of Natural Resources Revenue
Join us for an overview of the DHA Usability Lab, and the resources they provide to improve customer experience.
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2019
We have a lot of forms in government, and many of them would benefit from better design. In this talk, Caroline Jarrett will explore a curriculum she’s working on about how to design forms.
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Hosted by Digital.gov and the TTS Research Guild
2019
Introducing USWDS 2.0
Today’s update introduces a powerful toolkit of new features to help make creating useful, consistent digital services faster, simpler, and more fun.
How should designers collect data and how can they use that data to inform their work? Dalia El-Shimy, UX Research Lead at Shopify’s Montreal Office, will share how her team uses mixed methods research in support of its design decisions.
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Hosted by Digital.gov and the Digital.gov + TTS Research Guild
2019
An introduction to usability testing, why it’s important, and how to talk about things that aren’t required to do a usability test. — via 18F
Collaborating for Better Design, Technology, and User Experience
Overview of initiatives across Federal government that focus on IT design, development and accessibility.
The U.S. Web Design System team will show you how to get started with USWDS 2.0: how to set up your project colors, fonts, and more.
Hosted by Digital.gov and the U.S. Web Design System
2018
The federal Plain Language community is holding their first all-day summit in Washington D.C., and you’re invited!
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Hosted by Digital.gov and the Plain Language Community of Practice
2018
Experiments in Tweaking Agile for UX
Designers at the Federal Reserve Board share how they adjusted the agile process to work better for their team.
Introducing Accessibility for Teams
A quick-start guide for embedding accessibility and inclusive design into a team’s workflow.
Join us for a 90-minute demonstration and talk with Steve Krug, where he will share how you can get started making usability fixes, no matter what your full-time job is.
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Hosted by Digital.gov and the User Experience Community of Practice
2018
New USAGov Program Aims to Help Agencies Market Within the Federal Government
The Outreach and Marketing team from USAGov helps agencies amplify their key messages through a variety of channels.
Redesigning an Intranet Site: Final Stages, Launch, and Lessons Learned
Helpful lessons from the National Center for Complementary and Integrative Health (NCCIH) on the redesign of an intranet.
Why Your Team Needs Its Own Style Guide and Where to Start
Learn how creating your own style guide can help facilitate development for agency websites. Review best practices, lessons learned, and examples from the U.S. Web Design System, Consumer Financial Protection Bureau, and the United States Patent and Trademark Office.
Using Journey Mapping to Streamline Processes Across Agencies
How one team used journey mapping to improve the customer experience for newly naturalized citizens attempting to travel abroad.
3 Ways to Manage Research Projects Remotely
Being a remote team doesn’t mean you should forgo any of your research rituals. It means finding different ways to do them.
Finding Usability Testers: Tips from an Army Recruiter
An Army recruiter shares how her training in the Army has helped in her approach to usability testing, and gives a peek inside how usability testing works for USAJOBS.gov at the Office of Personnel Management (OPM).
