Research

Presidential Innovation Fellows

2 Lessons Tech Leaders Can Learn From Unprecedented Health Research

Presidential Innovation Fellows believe that representation, communication, and data fuel a strong product launch. Here’s how we put them to work at the National Institutes of Health.

Adele Luta

Georgeta Dragoiu

Aug 21, 2020

A remote event covering user experience (UX) methods, service design, and managing UX in the government.

Hosted by Digital.gov and the UX Community of Practice

Andrew Do

Angela Y. Smithers

Anthony J Schulzetenberg

Brooke Dine

Caroline Kyungae Smith

Katherine B Nammacher

Margo Kabel

Maya Rhodan

Sarah Rigdon

Join us for a discussion about the value of journey mapping, and how to adapt the mapping process to make the most out of remote collaboration.

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Hosted by Digital.gov and the 18F Research Guild

Julie Strothman

Matt Dobson

History Hub is a crowdsourcing platform that helps the public find historical records.

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Hosted by Digital.gov and the Challenge.gov

Customer Experience

A Guide For Agencies Building CX Capacity

GSA’s customer experience team has released a federal buying guide to aid agencies with buying CX Services.

Sheev Davé

Aaron Stienstra

Boris Arratia

Apr 24, 2020

We’ll show you how easy it can be to wrangle data and engage in technical discussions surrounding data, artificial intelligence, machine-learning models.

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Hosted by Digital.gov and the Artificial Intelligence Community of Practice

Steven Babitch

Learn the methods used by 18F and the State of Vermont as they conducted discovery research to understand and improve the experiences of Vermonters who utilize healthcare and economic assistance programs.

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Hosted by Digital.gov and the User Experience

Amy Ashida

Matt Dobson

This talk will offer insights and tips on how to best design and translate surveys and other government materials aimed at reaching non-English speaking members of the public.

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Hosted by Digital.gov and the Multilingual Community

UX

Call for Participation: Government UX Summit 2020

We’re looking for speakers to share their experiences as UX practitioners in government.

Jean Fox

Feb 27, 2020

Improving the Experience of Federal Grant Reporting

The 10x Federal Grant Reporting project team at GSA is investigating opportunities to make the grant reporting process more efficient.

Ben Peterson

Jan 28, 2020

We know there are many ways to use A/B testing to inform decision making at your agency – this is a quick introduction on the many ways CFPB has used it to improve UX across their website.

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Hosted by Digital.gov and the TTS Research Guild, Digital.gov

Kelley Holden

Feedback-Driven Updates to the PRA Guide

This week, the Office of Information and Regulatory Affairs (OIRA), clarified the process for information collections associated with the Paperwork Reduction Act (PRA). These changes include an easy to understand chart that lays out the steps for this sometimes hard to understand process, and are a direct result of the feedback they’ve been getting from the community. — via The Guide to the Paperwork Reduction Act

Oct 09, 2019

Human-centered design for IT centralization

Are you working on an IT centralization project? Here is why taking the time to prioritize users is important and will result in services that work better for the people you serve. — via 18F

May 20, 2019

We have a lot of forms in government, and many of them would benefit from better design. In this talk, Caroline Jarrett will explore a curriculum she’s working on about how to design forms.

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Hosted by Digital.gov and the TTS Research Guild

Caroline Jarrett

In this webinar, Freddie Blicher, an analyst for the Digial Analytics Program, will discuss how to think about sessions and unique pageviews in reporting and content analysis.

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Hosted by Digital.gov and the DAP

Freddie Blicher

Tim Lowden

How should designers collect data and how can they use that data to inform their work? Dalia El-Shimy, UX Research Lead at Shopify’s Montreal Office, will share how her team uses mixed methods research in support of its design decisions.

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Hosted by Digital.gov and the Digital.gov + TTS Research Guild