Product and project management

News and Events on Product and project management

452 posts

Welcome to the New DHS.gov

Today, I am happy to announce the newly optimized DHS.gov website. Over the past year, DHS has worked behind the scenes to update and modernize our flagship website, making it faster and easier to use. Some of the specific differences you’ll see are: Compatibility for both desktop computers and mobile devices (phones and tablets) Cleaner,
Jun 09, 2016

Why Switching to HTTPS Will Make Your Analytics Better

Federal agencies are required to make all federal websites accessible through a secure, HTTPS-only connection by the end of the 2016 calendar year. What you might not have known is that the switch to HTTPS will improve your ability to track which sites are directing web traffic to yours. Recently, a federal colleague reached out
Jun 06, 2016

GSA Introduces New Web-Based Leasing Tool

Recently, Regional Administrator Sara Manzano-Díaz of the U.S. General Services Administration (GSA) introduced a web-based leasing tool, the Automated Advanced Acquisition Program (AAAP), to 60 lessors and/or brokers at the Dow Building in Philadelphia. The AAAP tool was designed to consolidate and streamline the leasing process, making for a more efficient, transparent process that also
Jun 02, 2016

The User-Centered Redesign of IdentityTheft.gov

I first came across the redesigned IdentityTheft.gov on Reddit, of all places. Someone had posted a link to the Federal Trade Commission’s (FTC) newly redesigned site and wrote: I hope this never happens to any of you as the entire thing can be really stressful. The identitytheft.gov website is a true breath of fresh air…You
Jun 01, 2016

Kids.Gov Reenvisioned

At USAGov, we always put our customers first. In the wake of our rebranding efforts, our desire to create a positive user experience across the organization has pushed us to turn a scrutinous eye toward Kids.gov — a site focused on providing information and resources to parents, teachers, and kids. In a cross-organizational effort, individuals
May 23, 2016

Improving Internal Communications: Best Practices

Customers are not the only group with whom we need to effectively communicate as we work to improve our quality of service. Effective communication between employees and leadership is critical to improving the customer experience. Front line employees interact with the public on a regular basis, and if employees do not have the information they
May 20, 2016

Customer Experience Performance Metrics: Two Sides to Every Story

Performance metrics, targets and public reporting are not new in government; however, customer-oriented metrics have been underutilized and under-reported publicly for a long time. Today, as the principles of customer experience as a management discipline gain momentum across the federal government, there is an opportunity to use data to tell more of the story where
May 16, 2016

Accessible Workplace Technology: Signed, Sealed, Delivered

Last week, I had a brush with a bona fide music legend — the great Stevie Wonder. Was I starstruck? Of course. I’ve long admired his musical accomplishments and advocacy for people with disabilities. His appearance at the Grammy Awards in February highlighted once again the need to improve accessible technology, particularly in the workplace.
May 10, 2016

Help Customer Experience Drive Change at Your Agency

With the recent launch of the Core Federal Services Council—which seeks to improve the customer experience for core federal programs by ensuring use of customer feedback data and identifying strategies—building on the Feedback USA pilot, the Federal Front Door and other customer experience initiatives, 2016 may in fact be the Year of the Customer. But,
May 10, 2016

Delivering the Next Generation of Digital Government

Today we take another step forward helping government develop the technology that the public and taxpayers deserve. I’m pleased to announce the creation of GSA’s third service, the Technology Transformation Service; the launchpad to set us up for the next big expedition for the federal government in technology.
May 04, 2016

Redesigning We the People

Summary: Improving the way you engage with the White House through our online petitions platform In July 2015, we announced a big change in the way we would answer petitions on We the People. We committed to responding to you within a 60-day timeframe, whenever possible. We assembled a team of people dedicated to getting your policy questions and
May 02, 2016

Recap: How to Overcome Cultural Resistance to Agile in Government

Armed with the knowledge that ‘most studies suggest that losses are twice as powerful, psychologically, as gains,’ federal change agents can better prepare for possible cultural resistance as they begin to implement agile practices at their agencies. There are a variety of resistant-to-change personas (change is painful for most of us, but we dislike it
Apr 22, 2016

The Teams, They Are a Changin’

Business people and developers must work together daily throughout the project.—Agile Manifesto My team has experienced a lot of change in the past few weeks. We were a team of seven, and now we’ve been reduced to two. We’re off-boarding two developers, a content specialist, and the product owner, and we’re onboarding a new content
Apr 19, 2016

How Gamification Can Break Down Bureaucracy and Address Real World Problems

The world’s toughest challenges require out-of-the-box thinking. But how can agencies facilitate intentional, structured collaboration that leads to this thinking? Gamification. To address issues ranging from maritime piracy to Naval energy use to 3D printing, the Navy uses gamification via MMOWGLI, the Massive Multiplayer Online Wargame Leveraging the Internet. MMOWGLI is an online gaming platform that
Apr 15, 2016

The USAGov Bilingual Style Guide Is Now Online!

About a year and a half ago, the Federal Citizen Information Center—today called USAGov—embarked on a very ambitious task: integrating our content operations. We blurred lines that defined silos and adopted a bilingual content approach to offer a more consistent experience, regardless of language preference or point of access to our information. See more about
Apr 14, 2016

How Agile’s Being Done in Government

The concepts of agile may not be new, but there is a renewed push across government to embrace this customer-feedback driven methodology, in everything from software development to project management. A government community has even sprung up to help feds learn from one another what it takes to incorporate agile into more efficient and effective
Apr 08, 2016

Transcreation: Why Do We Need It?

Transcreation is a relatively new term that blends the words translation and creation. In a nutshell, transcreation involves taking a concept in one language and completely recreating it in another language. A successfully transcreated message (either written or visual) evokes the same emotions and carries the same implications in the target language as it does
Apr 08, 2016