Continuously improve your website by using customer feedback and web analytics: An IRS case study
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The process of gathering and documenting data from various sources to fulfill a specific purpose
Information collection is the first step of many when conducting research and it can involve various methods and technologies. It’s also the process by which federal agencies gather or ask for information about the people who use their services. Collections may require the use of complex forms or sensitive questions, including personally identifiable information. Make sure you follow best practices when collecting information to protect the identity of your users, and to respect their time.
This overview, prepared by the Department of Justice’s Office of Privacy and Civil Liberties (OPCL), covers various provisions of the Privacy Act, as addressed by court decisions in cases involving the Act’s disclosure prohibition, its access and amendment provisions, and its agency record-keeping requirements.
A plain language guide which answers the most common questions to the PRA
This Toolkit is intended to help government agencies improve how we deliver services and information to the public.
The Paperwork Reduction Act (PRA) of 1995 requires that agencies obtain Office of Management and Budget (OMB) approval before requesting most types of information from the public.
This memo clarifies when and how the Paperwork Reduction Act of 1995 (the PRA) applies to federal agency use of social media and web-based interactive technologies.
The new Paperwork Reduction Act Fast Track Process will allow agencies to obtain timely feedback on service delivery while ensuring that the information collected is useful and minimally burdensome for the public, as required by the Paperwork Reduction Act of 1995.
Protect Your Customer’s Privacy Federal agencies must follow various laws and regulations, including the Paperwork Reduction Act (PRA) and the Privacy Act, when collecting information from the public. You should also be familiar with SORN (Systems of Records Notice), as well as rules around personally identifiable information, and laws that relate to your specific method of feedback collection
Hosted by Digital.gov and the Web Managers Community of Practice and Web Analytics Community of Practice
Hosted by Digital.gov and the United States Postal Service
This week, the Office of Information and Regulatory Affairs (OIRA), clarified the process for information collections associated with the Paperwork Reduction Act (PRA). These changes include an easy to understand chart that lays out the steps for this sometimes hard to understand process, and are a direct result of the feedback they’ve been getting from the community. — via The Guide to the Paperwork Reduction Act
This overview, prepared by the Department of Justice’s Office of Privacy and Civil Liberties (OPCL), covers various provisions of the Privacy Act, as addressed by court decisions in cases involving the Act’s disclosure prohibition, its access and amendment provisions, and its agency record-keeping requirements.
A plain language guide which answers the most common questions to the PRA
This Toolkit is intended to help government agencies improve how we deliver services and information to the public.
The Paperwork Reduction Act (PRA) of 1995 requires that agencies obtain Office of Management and Budget (OMB) approval before requesting most types of information from the public.
This memo clarifies when and how the Paperwork Reduction Act of 1995 (the PRA) applies to federal agency use of social media and web-based interactive technologies.
The new Paperwork Reduction Act Fast Track Process will allow agencies to obtain timely feedback on service delivery while ensuring that the information collected is useful and minimally burdensome for the public, as required by the Paperwork Reduction Act of 1995.
Protect Your Customer’s Privacy Federal agencies must follow various laws and regulations, including the Paperwork Reduction Act (PRA) and the Privacy Act, when collecting information from the public. You should also be familiar with SORN (Systems of Records Notice), as well as rules around personally identifiable information, and laws that relate to your specific method of feedback collection
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Hosted by Digital.gov and the Web Managers Community of Practice and Web Analytics Community of Practice
Hosted by Digital.gov and the United States Postal Service
This week, the Office of Information and Regulatory Affairs (OIRA), clarified the process for information collections associated with the Paperwork Reduction Act (PRA). These changes include an easy to understand chart that lays out the steps for this sometimes hard to understand process, and are a direct result of the feedback they’ve been getting from the community. — via The Guide to the Paperwork Reduction Act
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