Customer Experience
A Guide For Agencies Building CX Capacity
GSA’s customer experience team has released a federal buying guide to aid agencies with buying CX Services.
Governance
Good digital governance leads to better internal team performance as well as better public digital experiences.
More News and Events on Governance
52 posts
How We Work
Strengthen Your Organization’s Vision Through Collaboration
Inclusive visioning helps accelerate successful outcomes. To help agencies innovate from within, bring people together to make big IT Modernization strategies come to fruition.
Learning Series
DAP Learning Series: Agency Analytics Governance
We’ll talk to members of various agencies to find out how analytics programs and tools are governed at that agency.
Hosted by Digital.gov and the DAP
2019
Fostering Medical Innovation: A Plan for Digital Health Devices
It is incumbent upon FDA to ensure that we have the right policies in place to promote and encourage safe and effective innovation that can benefit consumers, and adopt regulatory approaches to enable the efficient development of these technologies. By taking an efficient, risk-based approach to our regulation, FDA can promote health through the creation
FOIA Best Practices Workshop Continues This Summer
The Office of Information Policy (OIP) is pleased to announce two new topics and dates for our Best Practices Workshop series as we continue this initiative this summer.
Automatic HTTPS Enforcement for New Executive Branch .gov Domains
HTTPS is a necessary baseline for security on the modern web. Non-secure HTTP connections lack integrity protection, and can be used to attack citizens, foreign nationals, and government staff. HTTPS provides increased confidentiality, authenticity, and integrity that mitigate these attacks.
DigitalGov University in Review: 2016 Training Trends
Thanks to your participation, DigitalGov University (DGU), the events platform for DigitalGov, hosted over 90 events with 6,648 attendees from over 100 agencies across federal, tribal, state, and local governments.
Celebrating Nanotechnology With a Day, a Dash, Some Nuggets, and a Plan
Summary: The release of an updated National Nanotechnology Initiative Strategic Plan caps a month of activities highlighting nanotechnology. The Federal government continues to play a key role in the success of the U.S. nanotechnology enterprise through the National Nanotechnology Initiative (NNI)—as was
Laying the Foundation for a More Secure, Modern Government
Summary: Building on efforts to boost Federal cybersecurity & as part of National Cybersecurity Awareness Month, today we’re releasing a proposed guidance to modernize Federal IT. America’s spirit of ingenuity and entrepreneurship created the world’s most innovative economy and keeps us dominant in today’s digital age. Indeed, in 1985 about 2,000 people used the Internet;
Further Enhancing the Federal Government’s Privacy Practices
Summary: The Office of Management and Budget is releasing updated guidance on the role and designation of Senior Agency Officials for Privacy. The digital economy has transformed how citizens interact with their Government. Government services related to immigration, student loans, health insurance, and veterans’ benefits are just a sample of the services now available online.
NASA: Open Gov Plan 2016 Outline
Here is the outline for our 2016 Open Government Plan. Let us know what you think.
Building on 30 Years of Experience to Prepare for the Future of Biotechnology
Summary: EPA, FDA, and USDA unveil two documents as part of the Administration’s continuing effort to modernize the Federal regulatory system for biotechnology products. Today, the Federal government has taken an important step to ensure public confidence in the regulatory system for biotechnology products and to improve the transparency, predictability, coordination, and, ultimately, efficiency of that
Updated FOIA Regulation Template and Guidance Now Available
On September 7th, the Office of Information Policy (OIP) released an updated version of its Guidance for Agency Freedom of Information Act (FOIA) Regulations, along with an updated FOIA Regulation Template. These resources were first issued in March 2016. OIP has updated them to take into account changes made to the FOIA by the FOIA Improvement
DATA Act Prototype: Simplicity Is Key
Last week we wrote about how we diffuse knowledge through shared interests and sharing best practices on the Micro-purchase Platform. This week, we’ll focus on some of the lessons learned during the (completed) DATA Act prototype. Importantly, though that project has finished, this post is not meant to be a full retrospective or post-mortem; we’ll
Agency Mobile Resources at the Ready Following OMB Memo
Note: This is a guest blog post by Amando E. Gavino, Jr., Director, Office of Network Services, ITS/FAS/GSA. He is responsible for a portfolio of telecommunication acquisition solutions that provide government agencies the ability to meet their diverse set of telecommunication requirements. Acquisition solutions include Networx, Enterprise Infrastructure Solutions – EIS (the future replacement for
The People’s Code
Summary: Today, we’re releasing the Federal Source Code policy to support improved access to custom software code developed by or for the Federal Government. “If we can reconceive of our government so that the interactions and the interplay between private sector, nonprofits, and government are opened up, and we use technology, data, social media in order
Bringing Agile Inside
We hear a lot about agile software development being used in work with customers and end users. User stories are developed, coders and programmers turn them into prototypes, then testing is done to make sure the features work and do what is expected. But, agile is more than a way to develop software; it’s a
Agile Strategy Implementation
The Challenge Much like GSA experienced three years ago, the Management Information Systems Office (MISO) organization at the Centers for Disease Control and Prevention (CDC) had a vision, a crazy deadline, and the need to change and change fast. MISO is responsible for developing, maintaining, and managing a variety of enterprise business systems across the CDC.
CIO Council Releases IT Policy Library
The CIO Council recently published an IT Policy Library database in order to provide agency innovators with a searchable, comprehensive collection of IT reporting and action requirements for federal agencies. Craig Jennings, Senior Advisor at the Federal CIO Council, was instrumental in the implementation of the resource library. Craig believed that all of the policies
How Governance Supports Your Agency’s Digital Government Strategy
What is governance, and how can you make good governance usable in your agency? The federal government developed the Digital Government Strategy to deliver better Web services to the American people.
