Content Strategy

How do we help users find content in their preferred language? Join us as we take a closer look at the language selection patterns we’re developing for USWDS.

Hosted by Digital.gov and the U.S. Web Design System

Dan Williams

Laura Godfrey

Join the best and brightest plain language practitioners from across the federal government.

Hosted by Digital.gov and the Plain Language Community of Practice

Dr. Rachael Bradley Montgomery

Heather Holland

Laura Rabuck

Amanda Damewood

Stephanie M. Morrison, MPH

GSA Celebrates the 10th Anniversary of the Presidential Innovation Fellows (PIF) Program

GSA Celebrates the 10th Anniversary of the Presidential Innovation Fellows (PIF) Program—Since 2012, over 200 Presidential Innovation Fellows have supported initiatives at more than 50 agencies, providing expert advice in specialized disciplines such as artificial intelligence, data strategy, product management, human-centered design, software development, and digital strategy. These efforts have enhanced agencies’ abilities to provide the best customer experience for their stakeholders and the public. The PIF program plans to celebrate the anniversary over the next year with activities to highlight the program’s impact and community since it launched. — via General Services Administration

Aug 23, 2022

Community Research Explores Ways To Improve Access To Multilingual Content

A group from the Multilingual Community noticed inconsistencies in access to languages other than English across government websites, and have started working on a solution.

Mara Goldberg

Aug 09, 2022

Content Design for beta.ADA.gov: Writing for Action and Flexibility

Content Design for beta.ADA.gov: Writing for Action and Flexibility—18F worked with a team at the Department of Justice to redesign ADA.gov. They helped them launch beta.ada.gov, and designed new content for some of the most sought-after ADA topics. — via 18F

Jul 13, 2022

Get tips and lessons learned from the U.S. Department of Justice Civil Rights Division on using plain language to increase their impact and influence.

Hosted by Digital.gov and the Plain Language Community of Practice

Daniel Yi

Katherine Spivey

Katina Stapleton

Sunsetting Go.USA.gov: Frequently Asked Questions

Sunsetting Go.USA.gov: Frequently Asked Questions—For more than a dozen years, government employees have used the Go.USA.gov URL shortening service to turn long government and military URLs into more manageable short URLs. On September 18, 2022, the U.S. General Services Administration (GSA) will sunset Go.USA.gov. If you’re a Go.USA.gov user, these answers to common questions can help you know what to do to prepare for the end of the service. — via USA.gov

May 24, 2022

Strategy

Equity, a Core Principle of Customer Experience

This case study describes how two civic designers at different agencies embed equity in civic design to transform federal customer experience.

Lashanda Hodge

Aaron Stienstra

May 23, 2022

IT Modernization

Technology-boosting TMF Investments Deliver Benefits for the American Public

The Technology Modernization Fund (TMF) is working to transform the way the government uses technology to deliver for the American public in an equitable, secure and user-friendly way. It strategically invests in priority IT modernization projects that are aligned with the fast pace of changing technology and agency needs. Here are a few examples of how the TMF has invested in multiple projects that are helping many agencies deliver what people need when they need.

GSA Blog Team

May 23, 2022

Multilingual

10 Tips to Create, Maintain, and Present Non-English Digital Content: A Q&A with Michael Mulé

This question and answer session for our webinar, Language Connections: Tips to Create, Maintain, and Present Non-English Digital Content, can help you improve access to your multilingual digital content.

Michael Mulé

May 23, 2022

A discussion with members of the U.S. General Services Administration (GSA) and U.S. Access Board (USAB) on best practices for buying information and communications technology and services that can be used by anyone.

Hosted by Digital.gov and the GSA Government-wide IT Accessibility Program

Learn about what a Digital End-to-End Efficiency (DEEE) Framework is and how you can get started digitizing and automating your digital processes.

Hosted by Digital.gov and the Web Managers Community of Practice

Beth Martin

Jesrael Lopez

Bernadette Goodwin

Transparency, Participation, and Collaboration

Sunshine Week: How GSA Supports Open Government Principles

Sunshine Week (March 13-19, 2022) celebrates the Government in the Sunshine Act, which promotes greater transparency in government activities. Our mission at GSA is to deliver effective and efficient government services for the American people. To do so, we have to be transparent and accessible—by opening meetings to the public, ensuring that federal buildings and facilities are fully accessible to all people, and making information on documents or pages (web pages, PDFs, newsletters, etc.) open and accessible. Learn about some of our initiatives that best display these principles.

GSA Blog Team

Mar 17, 2022

10 Hiring Tips for Attracting Underrepresented Digital Services Talent to Serve

As we focus on Diversity, Equity, Inclusion, and Accessibility (DEIA) as a priority across the federal government, what are some ideas we can keep in mind as we build our digital teams?

Victoria Bitzer-Wales

Tori Garten

Mar 16, 2022

Creating a New Way for People To Discover Government Benefits

Creating a New Way for People To Discover Government Benefits—To make it even easier for everyone to find services and benefits without needing to understand government structure, we’re developing a new digital tool in partnership with 10x, GSA’s incremental technology fund. BEARS, the Benefits Eligibility Awareness Resource Service, is an important step forward in providing an integrated, simple solution for federal benefits to improve the customer experience and will eventually cover all federal benefits from all agencies. — via USA.gov

Mar 15, 2022

Lessons from the 2021 Federal Plain Language Report Card

During the Digital.gov and Plain Language Community event, Results of the 2021 Federal Report Card, speaker David Lipscomb gave examples of web content that received both high and low scores in the 2021 Plain Language Report Card. Here’s what we learned.

Mara Goldberg

Gabby Fratanduono-King

Mar 11, 2022

Meet the content strategists who worked to transform FindTreatment.gov to connect people in crisis with the help that they need.

Hosted by Digital.gov and the Plain Language Community of Practice

Katherine Spivey

Amanda Costello

Katina Stapleton

Tips to help you improve access to your non-English digital content.

Watch Video

Hosted by Digital.gov and the Multilingual Community of Practice, and the Web Managers Community of Practice

Michael Mulé

Laura Godfrey

Ammie Farraj Feijoo

Multilingual

Webinar Recap: How To Best Connect With Your Spanish-speaking Audience During an Emergency

In this panel discussion, experts from different agencies shared how they’ve used social media to reach Hispanic audiences during emergencies and the COVID-19 pandemic.

Mara Goldberg

Gabby Fratanduono-King