Content Strategy

New API Brings EPIC Earth Imagery to Developers

Daily imagery data taken by the Earth Polychromatic Imaging Camera is now accessible via a RESTful API available from the NASA API Portal. The Earth Polychromatic Imaging Camera (EPIC) is an instrument aboard NOAA’s DSCOVR satellite, which orbits at Earth’s Lagrange point, the sweet spot in space where the gravitational tug of the Earth and

Veronica Phillips

Nov 04, 2016

Celebrating Nanotechnology With a Day, a Dash, Some Nuggets, and a Plan

Summary: The release of an updated National Nanotechnology Initiative Strategic Plan caps a month of activities highlighting nanotechnology. The Federal government continues to play a key role in the success of the U.S. nanotechnology enterprise through the National Nanotechnology Initiative (NNI)—as was

Lloyd Whitman

Lisa Friedersdorf

Nov 04, 2016

Applying Customer Service Metrics to Improve Customer Experience (CX)

Lately, I’ve looked at how a government agency measures a customer’s experience. It’s such a complex topic that I would need more than one blog to discuss the nuances behind it. In my last blog, I examined and brokedown three types of customer service metrics: customer satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort

Craig Chavez

Nov 03, 2016

Take a look at how we plan to preserve and pass on the digital history of the Obama administration. President Obama is the first “social media president”: the first to have @POTUS on Twitter, the first to go live on Facebook from the Oval Office, the first to answer questions from citizens on YouTube.

Kori Schulman

Nov 02, 2016

The Data Briefing: Learning from the U.S. Cities on How to Implement Big Data Initiatives

A recent study of big data initiatives in 65 cities has interesting guidance for Federal big data initiatives. The researchers studied how data is collected and then used for decision making in what they called “the framework for Big Data initiatives.” There are two major cycles in the framework: “The data cycle governs the tools

Bill Brantley

Nov 02, 2016

Trends on Tuesdays: Mobile Phone Camera Upgrades Offer Interesting Opportunities for Government Agencies

Professional photographer and early “iPhonography” pioneer, Chase Jarvis coined the phrase, “The best camera is the one that’s with you.” The recent jumps in mobile phone photo technology presents interesting opportunities for government agencies to consider as mobile phone cameras are starting to rival and surpass professional gear. When Google and Apple both announced their

Will Sullivan

Nov 01, 2016

Three Small Steps You Can Take to Reboot Agile in Your Organization

This past summer, 18F held an agile workshop for the National Technical Information Service (NTIS), part of the U.S. Department of Commerce. An agency with roots going back to World War II, NTIS is facing a future that requires a strategic realignment towards open data and services. This strategic alignment will also require that NTIS

Chris Goranson

Michael Torres

Kristy Singletary

Oct 31, 2016

GobiernoUSA, just like USA.gov, is part of a unique effort with a large mission—to guide people to the government information and services they seek. We cover a lot of topics in Spanish via our website, social media platforms, email sends, and contact center. One of the communication channels we focus a lot of attention on

Victoria Bitzer-Wales

Oct 28, 2016

Laying the Foundation for a More Secure, Modern Government

Summary: Building on efforts to boost Federal cybersecurity & as part of National Cybersecurity Awareness Month, today we’re releasing a proposed guidance to modernize Federal IT. America’s spirit of ingenuity and entrepreneurship created the world’s most innovative economy and keeps us dominant in today’s digital age. Indeed, in 1985 about 2,000 people used the Internet;

Tony Scott

Oct 28, 2016

Federally Funded Research Results Are Becoming More Open and Accessible

Summary: Significant strides in improving public access to scholarly publications and digital data help usher in an era of open science. This week marks the 8th annual Open Access Week, when individuals and organizations around the world celebrate the value of opening up online access to the results of scholarly research. It is an opportune

Jerry Sheehan

Oct 28, 2016

9 Reasons Your Infographics Might Be Too Big

Infographics are a useful tool for communicators to share complex data and information in a quick, easy-to-read format. Infographics can be beautifully designed works of art, pulling in a reader through storytelling and visual entertainment. And like art, infographics can be large, epic works, or small treasures. While a massive infographic immediately arrests due to

Sara Smith

Anne Rancourt

Oct 27, 2016

The Data Briefing: Help Predict the Future of Federal Government Data

In December, I plan to write two postings detailing a scenario analysis for the next ten years of the Federal government’s data technologies. Governments are on the cusp of amazing technological advances propelled by artificial intelligence, blockchain technologies, and the Internet of Things. Also, governments will face new challenges such as the recent global cyber

Bill Brantley

Oct 26, 2016

DigitalGov Readers and Subscribers: We Want to Talk to You

As you know, over the last few years DigitalGov has surfaced the innovative advancements many are making across the government space while providing a platform for learning best practices and coming together as a community. Over the course of the next few weeks, a small team from

18F Team

Oct 25, 2016

Expert Insight on Content Strategy and Structure for Future-Ready Content

We recently interviewed Sara Wachter-Boettcher, author of Content Everywhere: Strategy and Structure for Future-Ready Content. Sara, a frequent conference speaker, runs a content strategy consultancy, and is the co-author of Design for Real Life. She has extensive experience consulting with major brands, universities, agencies, nonprofits, and others to make their content more memorable, manageable, and

Christen Geiler

Oct 25, 2016

Federal Cybersecurity Challenges

These days, when you turn on the news you almost always see another hack, leak, or breach putting sensitive information at risk. But we’ve been focusing on keeping federal agency information systems secure for a long time. For October’s Cybersecurity Awareness Month, the WatchBlog takes a look at federal cybersecurity challenges. What is the threat?

GAO WatchBlog

Oct 25, 2016

Changing the Knowledge Management Tides and Why it Matters: The Federal HR Wiki

Imagine this – a go-to member of your organization just retired, a furlough is approaching, and now no one knows what to do. What communications need to go out? Who is considered ‘excepted’? Can the daycare center stay open? In the absence of mind-melds, how do you make expert knowledge easily accessible to newer team

John Grill

Matt Gieseke

Kelley Smith

Oct 24, 2016

The Essentials of an Editorial Calendar

Anyone engaged in content marketing or content production probably owns a robust editorial calendar. A calendar that is quickly updated, helps keep deadlines and is flexible can serve as a helpful blueprint of your content activities for the year. At USAGov we cover a lot of topics and partner with many agencies. Having an editorial

Victoria Bitzer-Wales

Oct 24, 2016

GAO to Congress: Federal Agencies Are Making a Difference Through Open Innovation

Federal agencies confront tough problems every day. In searching for solutions, agencies will want to attract different perspectives, test new products, build capacity and communities, and increase public awareness. How do they do it? The answer: open innovation. Federal agencies need to engage and collaborate with all sectors of society, a task made easier by

Eric Beidel

Oct 21, 2016

Announcing the Digital Acquisition Accelerator Playbook

Built on the lessons learned during the pilot phase of the Digital Acquisitions Accelerator, the accompanying playbook examines the current acquisition landscape and provides an approach to procuring custom software solutions.

Duane Rollins

Oct 20, 2016

The Data Briefing: Using Artificial Intelligence to Augment the Work of Frontline Government Employees

You have probably read about the recent release of the White House’s report on using artificial intelligence (AI). As with previous technologies, AI holds much promise in the areas of education, commerce, criminal justice, the environment—almost all aspects of the American public’s life. AI also poses a danger if it is not properly managed and

Bill Brantley

Oct 19, 2016

More News and Events on Content Strategy