The Value of Federal Government Data
Dr. Bill Brantley covers the application of infonomics as a way to help agencies to measure and use data for organizational innovation and digital transformation.
Analytics
Measure and plan your site performance with analytics best practices and tools
More News and Events on Analytics
274 posts
This online class will provide an introductory training on how to use Digital Analytics Program (DAP) google analytics data.
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Hosted by Digital.gov and the Digital Analytics Program
2018
Using Journey Mapping to Streamline Processes Across Agencies
How one team used journey mapping to improve the customer experience for newly naturalized citizens attempting to travel abroad.
Making Customer Satisfaction Data Actionable at the Peace Corps
Learn how measuring customer experience helped inform and guide website development at Peace Corps.
In this online event, we’ll discuss how to use tools that are designed to import data and visualize it without report exports.
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Hosted by Digital.gov and the Digital Analytics Program (DAP)
2017
Machine Learning Paired with Skilled Data Scientists is the Future of Data-Driven Decision Making
ML can provide high-value services for data management and analytics, security threat detection, and process improvement but it doesn’t stop there.
A Conversation With ITIF About the State of Federal Government Websites
Since it’s been nearly six months since their report was released, we wanted to check in with ITIF and see what they’ve learned, what they’ve heard from agencies and what their future plans are to build on this research.
USA.gov and GobiernoUSA.gov Measure Content Efficiency With New KPI Metric
This post was originally published on the USA.gov blog.
2016 / 2017 Mobile Analysis: Mobile Device Trends on Government Websites
Now that we have seen the top level shift from desktop to mobile, let us drill deeper into mobile device specific trends.
Check out Data.gov’s New Metrics Page
Data.gov recently updated its Metrics page to provide greater detail and transparency to the progress of the Data.gov catalog. Data.gov is primarily a metadata catalog, providing information about, and links to, open datasets made available by federal agencies and participating non-federal sources such as state, county, and city
How Facebook Live Increased Reach and Engagement of Scientific Lectures at NIH
Helping patients manage chronic pain has become an increasing challenge for health care providers, particularly in the face of an ongoing opioid epidemic in the United States. In response, the National Center for Complementary and Integrative Health (NCCIH) at the National Institutes of Health (NIH) has made funding research on integrative health approaches to pain
Webinar Recap: Measuring Your Mobile Users
This Digital Analytics Program and MobileGov Community webinar focuses on using DAP’s analytics tools and best practices for mobile reporting.
New ITIF Report Inspires a Closer Look at Website Performance and Security—Here Is Where to Begin
The Information Technology & Innovation Foundation (ITIF) recently published a report, Benchmarking U.S. Government Websites, that looks at the performance, security, and accessibility of the top 297 government websites.
Letting Go of 85 Percent of Our Email Subscribers
Late last year, Business.USA.gov (BUSA) began transitioning its web presence to USA.gov and with its content, came its social media and email accounts. While transferring ownership of a Twitter account is fairly easy to do from a technical standpoint, transferring email ownership and tools is not. We had to tackle
DigitalGov Year in Review: Our Top Blogs, Resources, and Writers for 2016
DigitalGov had a pretty great year in 2016, and that was largely due to a bevy of talented and dedicated writers from over 50 agencies and departments across all 3 branches of the federal government (Thank you!!!). Below, we’ll review some program highlights from the last year, including our top-viewed articles and resources, and tell you how you, too, can contribute to DigitalGov in 2017.
Automatic HTTPS Enforcement for New Executive Branch .gov Domains
HTTPS is a necessary baseline for security on the modern web. Non-secure HTTP connections lack integrity protection, and can be used to attack citizens, foreign nationals, and government staff. HTTPS provides increased confidentiality, authenticity, and integrity that mitigate these attacks.
DigitalGov University in Review: 2016 Training Trends
Thanks to your participation, DigitalGov University (DGU), the events platform for DigitalGov, hosted over 90 events with 6,648 attendees from over 100 agencies across federal, tribal, state, and local governments.
Digging Deep Using the Core Model
The core model is a thinking tool that can be used to get team members from different perspectives (stakeholders, developers, editors, etc.) to start thinking collaboratively. The end goal is that the group will have a common understanding of user needs, business goals, and how different pages should be connected.
The Data Briefing: Four Steps to Becoming a Data-Driven Organization
As the Federal government agencies begin the digital transformation journey, becoming a data-driven organization is even more vital. What does it mean to become a data-driven organization? According to one definition, “[a] data-driven company is an organization where every person who can use data to make better decisions, has access to the data they need
Applying Customer Service Metrics to Improve Customer Experience (CX)
Lately, I’ve looked at how a government agency measures a customer’s experience. It’s such a complex topic that I would need more than one blog to discuss the nuances behind it. In my last blog, I examined and brokedown three types of customer service metrics: customer satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort
